Tanmay Thorat
Asst Manager
Nagpur,Maharashtra
Summary
Operations leader with 13+ years across OTC operations, credit control, collections, IT operations, insurance services, and e-commerce support. Assistant Manager at Tata Consultancy Services (TCS) leading end-to-end OTC operations, credit control, collections, MIS reporting, and client escalations. Manage SLA performance and drive process improvements to meet collection targets while maintaining compliance. Strong record in stakeholder management and service delivery.
Overview
14
14
years of professional experience
Work History
Assistant Manager
Tata Consultancy Services (TCS)
01.2019 - Current
- Lead a team managing end-to-end OTC business operations for UK based customers with a focus on credit control and aged debt collections.
- Prepare and analyze MIS reports, dashboards and performance metrics for management review and decision-making.
- Co-ordinate with cross-functional teams to streamline workflows, improve service delivery, and resolve operational issues.
- Act as a primary point of contact for clients, manage escalations, and maintain strong customer relationships.
- Drive process improvements to reduce turnaround time and improve customer satisfaction.
- Manage achievement of collection targets and adherence to service-level agreements (SLAs).
- Ensure compliance with company policies, security standards, and applicable regulatory requirements.
Customer Service Executive
Alacrity E-Commerce Solutions Pvt. Ltd.
04.2017 - 11.2017
- Processed online orders and handled US customer queries to ensure timely and accurate order fulfillment.
- Resolved customer issues and provided appropriate solutions within defined timelines to maintain service quality.
Associate Analyst
Altisource Business Solutions Pvt. Ltd.
09.2015 - 09.2016
- Scrutinized US-based property documents to process insurance loss drafts and coordinated issuance of insurance claim checks.
- Maintained documentation accuracy and compliance using the Vendor Management System.
CRM Operations Practitioner
IBM Daksh Business Process Services Pvt. Ltd.
09.2010 - 10.2013
- Troubleshot hardware, software and networking issues to provide IT support for CRM operations serving Advance Auto Parts (US based process) and provide B2B customer support to the end clients.
- Delivered timely technical solutions to minimize downtime for end users and support business operations.
Education
M.B.A. - Advertising/Journalism/Mass Communication
Kalinga University
RaipurB.C.A. - Computer Applications (General)
Nagpur University
NagpurH.S.S.C - undefined
Maharashtra Board
MaharashtraS.S.C - undefined
Maharashtra Board
MaharashtraSkills
OTC Operations
Credit Control
Accounts Receivable / Collections
Collection Management
Team Leadership
Client & Stakeholder Management
Process Management
MIS Reporting
Data Analysis
Data Management
Performance Management
SLA Management
Customer Service
Escalation Management
IT Support
Software Testing
Problem Solving
Analytical Research
Communication
Accomplishments
- Awarded Best Employee Award for multiple months in all the four companies I worked in and was awarded Star Performer for Quarter for couple of times in TCS.
- Made my team Agile oriented in the Manpower UK Ltd project and
- Provide Process Improvement Idea in Manpower UK Ltd project which was implemented by the end client and my success story was published in TCS Contextual Master Story.
- Coached and Mentored foster credit controllers with end-to-end process knowledge of OTC Tower.
ADDITIONAL INFORMATION
- Known Languages Speak/Read/Write: English, Hindi, Marathi.
- Hobbies/Interests: Public Speaking, Reading, Theatre & Drama.
Timeline
Assistant Manager
Tata Consultancy Services (TCS)
01.2019 - Current
Customer Service Executive
Alacrity E-Commerce Solutions Pvt. Ltd.
04.2017 - 11.2017
Associate Analyst
Altisource Business Solutions Pvt. Ltd.
09.2015 - 09.2016
CRM Operations Practitioner
IBM Daksh Business Process Services Pvt. Ltd.
09.2010 - 10.2013
S.S.C - undefined
Maharashtra Board
H.S.S.C - undefined
Maharashtra Board
B.C.A. - Computer Applications (General)
Nagpur University
M.B.A. - Advertising/Journalism/Mass Communication
Kalinga University