JIRA
Tanmoy Santra
Business Analyst
Indore
Work Preference
Summary
Dynamic Senior Analyst with proven expertise at Par Health in Salesforce implementation and gap analysis. Skilled in client management and data modeling, I enhanced laboratory efficiency through innovative software solutions. Adept at translating complex business requirements into actionable user stories, ensuring seamless communication between technical teams and stakeholders.
Rational Business Analyst with 2+ years of experience enhancing operations for organizations through information systems solutions. Proven track record of transforming specific business goals related to growth and efficiency improvements into new system designs. Knowledgeable innovator known for recommending new technologies to enhance existing systems and introduce new systems.
Overview
15
15
years of professional experience
3
3
Languages
Work History
Senior Analyst
Par Health
06.2021 - Current
- Analyze business requirements to identify gaps and translate requirements into functional user stories.
- Good communication and presentation skills.
- Good Salesforce administration skills.
- Experience in implementing one of the Salesforce Clouds (Sales, Service, Marketing, Experience)
- Experience in implementing Salesforce Industries Solutions in Healthcare and Manufacturing.
- Expertise in writing user stories to communicate effectively with the offshore and onsite teams.
- Familiarity in leveraging Agile project methodologies for full lifecycle implementations.
- Experience in building RFPs/RFIs for SFDC implementation opportunities and building pre-sales collateral.
- Experience in functional testing of SFDC implementations using various testing methodologies.
- Expertise in the MS Suite of products (MS Office – PowerPoint, Excel, Word, and Project Plan).
- Hands-on experience with Salesforce automation (flows, workflows), reporting, dashboards, and data management.
- Established quality control measures for instrumentation and monitored data quality to operate instrument with control limits.
- Developed laboratory testing programs and data analysis while adhering to SOPs, ECOs, batch records and work instructions.
- Increased laboratory efficiency by implementing new software programs for data analysis and management.
- Conducted comprehensive chemical analyses for quality control, ensuring adherence to industry and safety standards.
Senior Associate
Zydus Healthcare
04.2018 - 06.2021
- Collaborate with stakeholders to gather, document, and analyze business requirements and workflows.
- Translate business needs into functional specifications, user stories, and Salesforce solutions.
- Work with Salesforce teams to configure objects, automation, validations, and reporting tools.
- Support testing activities, including UAT and regression testing, to ensure solution quality.
- Act as a liaison between business users and technical teams, facilitating workshops and system demos.
- Ensure data integrity, assist in integrations, and manage user access, security, and permissions.
- Hands-on experience with Salesforce automation (flows, workflows), reporting, dashboards, and data management.
- Established quality control measures for instrumentation and monitored data quality to operate instrument with control limits.
- Developed laboratory testing programs and data analysis while adhering to SOPs, ECOs, batch records and work instructions.
- Increased laboratory efficiency by implementing new software programs for data analysis and management.
- Conducted comprehensive chemical analyses for quality control, ensuring adherence to industry and safety standards.
Chemist
GUFIC BIOSCIENCES Ltd, Pharmaceuticals
01.2017 - 04.2018
- Performed technical laboratory functions in compliance with regulatory agencies and safety requirements.
- Maintained organized, safe and efficient laboratory environment to minimize accidents and prevent cross contamination.
- Established quality control measures for instrumentation and monitored data quality to operate instrument with control limits.
- Developed laboratory testing programs and data analysis while adhering to SOPs, ECOs, batch records and work instructions.
- Increased laboratory efficiency by implementing new software programs for data analysis and management.
- Conducted comprehensive chemical analyses for quality control, ensuring adherence to industry and safety standards.
Assistant Teacher
KBM PUBLIC SCHOOL
03.2015 - 11.2017
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
- Established positive relationships with parents through effective communication, fostering parental involvement in their children''s education.
- Assisted in implementation of new learning tools, systems and materials.
Assistant Teacher
Vishun Rajdeo Teachers Training College. Kiratpur Raja Ram, Bhagwanpur
07.2014 - 02.2015
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Provided one-on-one and group-based learning support focused on student progress.
- Increased student engagement by incorporating hands-on activities and group projects into the curriculum.
Assistant Teacher
St . Xaviers High School
06.2013 - 05.2014
- Kept records of student progress for teachers and parents and made notes on behavior, grades, comprehension, and personal growth.
- Monitored student progress regularly, using assessments to adjust instructional strategies as needed for optimal learning outcomes.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Collaborated with colleagues to develop cross-curricular lessons, promoting interdisciplinary learning among students.
- Completed daily reports, meal count sheets, and attendance logs.
- Supported student physical, mental, and social development using classroom games and activities.
Medical Representative
Biochem
03.2012 - 05.2013
- Established strong relationships with healthcare professionals, resulting in increased trust and credibility for the organization.
- Analyzed market to identify new opportunities and strengthen relationships with hospitals, medical centers and primary provider physicians.
- Collaborated with sales team to develop targeted marketing strategies that boosted overall revenue growth.
- Managed territory efficiently, effectively prioritizing visits to key healthcare providers and facilities.
- Arranged appointments with doctors, pharmacists and medical teams to raise awareness of latest product launches.
- Coordinated closely with other departments to ensure seamless integration of sales efforts across the organization.
- Conducted market research to identify new business opportunities within assigned territory.
Medical Representative
Prophex Healthcare
07.2011 - 03.2012
- Continuously updated knowledge of industry trends and advancements, ensuring an ability to provide clients with the most up-to-date product information and solutions.
- Implemented effective follow-up protocols, ensuring timely responses to customer inquiries and concerns.
- Improved product knowledge for team members through regular training sessions and workshops.
- Conducted market research on competitor products and services, informing tailored sales pitches and strategies.
Sales Executive
Vodafone
12.2010 - 03.2011
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Developed key partnerships, resulting in increased lead generation and cross-selling opportunities.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
Education
MBA - Operations Management
IGNOU
New Delhi, India 04.2001 -
Bachelor of Technology - Biotechnology
West Bengal University of Technology
Haldia, India 04.2001 -
Skills
Client management
Performance monitoring
Data Modeling
Problem-solving
Gap analysis
Microsoft Office Suite
Workflow Analysis
Business process mapping
Data analysis
Client relationship management
Report preparation
Tableau software
Software
Microsoft office Suite
VEEVA
MODA
Salesforce
Interests
Contionous Learning
Timeline
Senior Analyst
Par Health
06.2021 - Current
Senior Associate
Zydus Healthcare
04.2018 - 06.2021
Chemist
GUFIC BIOSCIENCES Ltd, Pharmaceuticals
01.2017 - 04.2018
Assistant Teacher
KBM PUBLIC SCHOOL
03.2015 - 11.2017
Assistant Teacher
Vishun Rajdeo Teachers Training College. Kiratpur Raja Ram, Bhagwanpur
07.2014 - 02.2015
Assistant Teacher
St . Xaviers High School
06.2013 - 05.2014
Medical Representative
Biochem
03.2012 - 05.2013
Medical Representative
Prophex Healthcare
07.2011 - 03.2012
Sales Executive
Vodafone
12.2010 - 03.2011
MBA - Operations Management
IGNOU
04.2001 -
Bachelor of Technology - Biotechnology
West Bengal University of Technology
04.2001 -