Summary
Overview
Work History
Education
Skills
Interests
Timeline
Tanuja Rawat

Tanuja Rawat

Customer Care Specialist
Gurgaon

Summary

Driven by a passion for excellence, I honed my problem-solving and communication skills at MG Cargo Motors, contributing to significant team performance improvements. My ability to adapt and collaborate, coupled with a strong focus on customer satisfaction, has consistently enhanced business outcomes.

Overview

6
6
years of professional experience

Work History

ACRM (Assistant Customer Relationship Manager)

MG Cargo Motors (Flagship)
Gurgaon
09.2022 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.

Customer Relations Executive

Arya Tata Motors
Gurgaon
08.2020 - 09.2022
  • Participated in initiatives aimed at improving overall team performance and enhancing the quality of support provided to customers.
  • Collaborated with cross-functional teams to address customer concerns and implement effective solutions.
  • Assisted in training new staff members on company policies, procedures, and best practices for delivering exceptional customer service.
  • Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.

Customer Service Representative

Professional Hyundai
Gurgaon
07.2018 - 08.2020
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.

Education

Bachelor Of Arts -

Pink Model School, Suratgarh Rajasthan
05.2018

Skills

Problem-Solving

Interests

Reading

Exploring new places

Like to try new thing's

Timeline

ACRM (Assistant Customer Relationship Manager) - MG Cargo Motors (Flagship)
09.2022 - Current
Customer Relations Executive - Arya Tata Motors
08.2020 - 09.2022
Customer Service Representative - Professional Hyundai
07.2018 - 08.2020
Pink Model School - Bachelor Of Arts,

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Tanuja RawatCustomer Care Specialist