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Tanuja Rawat
Customer Care Specialist
Gurgaon
Summary
Driven by a passion for excellence, I honed my problem-solving and communication skills at MG Cargo Motors, contributing to significant team performance improvements. My ability to adapt and collaborate, coupled with a strong focus on customer satisfaction, has consistently enhanced business outcomes.
Overview
6
6
years of professional experience
Work History
ACRM (Assistant Customer Relationship Manager)
MG Cargo Motors (Flagship)
Gurgaon
09.2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
Customer Relations Executive
Arya Tata Motors
Gurgaon
08.2020 - 09.2022
- Participated in initiatives aimed at improving overall team performance and enhancing the quality of support provided to customers.
- Collaborated with cross-functional teams to address customer concerns and implement effective solutions.
- Assisted in training new staff members on company policies, procedures, and best practices for delivering exceptional customer service.
- Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.
Customer Service Representative
Professional Hyundai
Gurgaon
07.2018 - 08.2020
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Education
Bachelor Of Arts -
05.2018
Skills
Problem-Solving
Excellent Communication
Decision-Making
Teamwork and Collaboration
Active Listening
Teambuilding
Written Communication
Multitasking Abilities
Attention to Detail
Analytical and Critical Thinking
Dependable and Responsible
Interpersonal Communication
Interests
Exploring new places
Like to try new thing's
Timeline
ACRM (Assistant Customer Relationship Manager) - MG Cargo Motors (Flagship)
09.2022 - Current
Customer Relations Executive - Arya Tata Motors
08.2020 - 09.2022
Customer Service Representative - Professional Hyundai
07.2018 - 08.2020
Pink Model School - Bachelor Of Arts,