Tanushree Bhattacharjee
Bangalore
Summary
A professional with 18 years of experience in Operations Management, Project Management, workforce integration, Risk & Compliance, Financial Markets, Learning & Development, and Diversity & Inclusion. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
18
18
years of professional experience
6
6
Certifications
Work History
Team Leader
London Stock Exchange Group
Bangalore
05.2020 - Current
- Managing and mentoring a team of Analysts and Senior Analysts and ensuring the Key Performance Indicators (KPI) for accuracy, completeness, and timeliness are achieved regularly
- Lead several Projects as part of Client Onboarding, Process Improvement and Enhancement
- Part of the transition of the Screening Resolution Services (SRS) process from Penang, Malaysia to Bangalore – As part of the transition, onboarded a new team in Bangalore and oversaw the process migration as the operations in Penang were closed
- Managed training for the new joiners w.r.t the process/projects that were handled in Penang to enable successful migration
- Ensure the report templates, methodology and processes are up-to-date and competitive
- Liaise with various stakeholders like the Sales & Proposition, and Compliance teams to onboard new clients as well as actively engage on client requirements and delivery of new/non-standard business requirements
- Collaborate with the Operations Excellence Team to review the efficiency of operational activities including Service & Quality, Process Improvement and Customer Satisfaction
- Managing high-profile portfolios like Malayan Banking Berhad Singapore, Binance, British Petroleum, Yahoo Japan, NatWest, Hanes Brands, assisting them with initial screening and due diligence of their clients and counterparties
- Plan and organize cross-training across the risk processes to ensure optimum utilization & enhance process knowledge in various risk functions like Enhanced Due Diligence (EDD), Managed Services and World-Check
- Lead the Media Council workstream for the Risk Content Operations where we are responsible for creating and publishing Monthly Newsletters and celebrating Work Anniversaries for Risk Operations employees.
Team Leader
Exchange Traded Instruments, ETI
10.2017 - 04.2020
- Managed Brexit-related transitions for UK-based exchanges, entailing changes for venues like Cboe APA, Cboe DXE, and Aquis 12 stocks addition
- Managed the delivery of Swiss Equivalence arrangement because of the ordinance issued by Switzerland which required all Swiss stocks to be delisted from all the European Exchanges
- Reduced Data Corrected Cases (Client queries) by almost 40% in 2019 compared to 2018 by implementing additional checks in collaboration with the Exchange Manager, and other executives
- Managed and maintained different kinds of instruments and asset classes
- Monitoring the Exchange feed and market updates for Real-Time and Historical Pricing data and Reference Data.
Senior Quality Analyst
Thomson Reuters Corp
Bangalore
07.2014 - 09.2017
- Oversaw test planning, workload balancing and assignment delegation.
- Created test cases and automation scripts.
- Communicated between product owners and developers to clarify features.
- Estimated work requirements and labor hours for sprint planning.
Quality Analyst
Thomson Reuters
01.2011 - 06.2014
- Performed analytical tests on large datasets in Corporate Actions to determine data quality and integrity
- Collated data from primary or secondary data sources to identify and interpret trends
- Prepared & reviewed test-case documentation and metrics to ensure compliance with quality & customer requirements
- Managed senior-level stakeholder engagements to discover problems and use cases used to translate the business impact of ongoing and completed projects
- Published results of findings to the leadership team to assess the impact of the quality of training programs.
Market Analyst
Mergers & Acquisitions, M&A
06.2006 - 12.2010
- Performed in-depth analysis for reporting of, , IPOs and other equity market transactions for assorted markets in Asia & Europe (incl
- India, UK, Singapore & Australia)
- Prepared deal summaries published in all Reuters News channels (newswire and electronic products)
- Served as subject matter expert for queries on M&A transactions for clients including pension funds, hedge funds and other institutional investors
- Synthesized current business intelligence data to produce reports and polished presentations, highlighting findings and recommending changes.
Personal Financial Consultant
Centurion Bank of Punjab, HDFC Bank
Bangalore
05.2005 - 06.2006
- Identified potential customers who can be sold tailored products to enhance product penetration
- Acquired new customers through converting referral leads
- Provided complete and comprehensive information on products, services, charges, etc
- Proactively to the customer and ensured the best services are provided to them
- Managed daily client transactions and responded to general account inquiries accurately and expediently
- Identified cross-selling opportunities and redirected them to appropriate departments in the bank.
Education
MBA -
Alliance Business Academy
Bachelor of Arts - Political Science
University of Calcutta
High School Diploma -
Mount Carmel School
04.2001 -
Skills
Operations Management
Project Management
People Management
Workforce Integration
Capacity Planning
Client Engagement
Risk & Compliance
Quality Control
Process Improvement
Learning & Development
Communication
Stakeholder Engagement
Diversity & Inclusion
Certification
PMP
Accomplishments
Mar 2023: Received appreciation from a Stakeholder in the proposition for a replacement sale for a high-profile Client with regular engagements and providing prompt operational services.
May 2022: Awarded the Risk Leadership Award for stabilizing Maybank Singapore and providing some value-added services, and positive feedback from stakeholders, for executing a bespoke project (FIRI Screening) for one of our clients.
February 2022: Awarded Recognition from the Sales team for attending to a demanding Client and completing the deliverables within a tight deadline.
December 2021: Awarded the Advanced Level Certification in the Trainer Certification Program (TCP).
2021: Awarded Reward Points for contributions towards the PRISM Network advocating LGBTQ+ inclusion at the workplace.
2021: Awarded Recognition for the contribution towards all the Content Bootcamps (Asia, EMEA & AMERS) for the entire 2021.
Timeline
Business Analysis
06-2023
PMP
05-2023
Master Trainer Certification
12-2022
Reverse Mentoring
11-2022
Project Canvas: A Simple Framework to Learn Project Management Fundamentals
05-2022
Team Leader
London Stock Exchange Group
05.2020 - Current
High Impact Coaching
01-2018
Team Leader
Exchange Traded Instruments, ETI
10.2017 - 04.2020
Senior Quality Analyst
Thomson Reuters Corp
07.2014 - 09.2017
Quality Analyst
Thomson Reuters
01.2011 - 06.2014
Market Analyst
Mergers & Acquisitions, M&A
06.2006 - 12.2010
Personal Financial Consultant
Centurion Bank of Punjab, HDFC Bank
05.2005 - 06.2006
High School Diploma -
Mount Carmel School
04.2001 -
MBA -
Alliance Business Academy
Bachelor of Arts - Political Science
University of Calcutta