Hi, I’m
Tanusree Bose
Marketing manager
Kolkata ,WB
Summary
Dynamic Telecaller with proven success at H&M, excelling in customer engagement and service. Leveraged strong communication skills to enhance customer interactions and refine sales strategies, resulting in improved customer satisfaction. Proficient in CRM systems, effectively tracking feedback and driving sales initiatives through both inbound and outbound calls.
Overview
1
Language
2027
years of professional experience
Work History
H&M
Telecaller
2022 - Current (4 education.years_Label & 7 education.months_Label)
Job overview
- Conducted outbound calls to promote H&M products and services.
- Engaged customers effectively, addressing inquiries and providing product information.
- Maintained CRM system for tracking customer interactions and feedback.
- Collaborated with team members to refine sales scripts and improve engagement strategies.
Education
Naihati Katyayani Girls High School Kolkata
High School Diploma
08-2017
Skills
Customer service
Email and telephone etiquette
Customer engagement
Inbound and outbound calls
Languages
Bengali
Advanced (C1)
Timeline
Telecaller
H&M
2022 - Current (4 education.years_Label & 7 education.months_Label)
Naihati Katyayani Girls High School
High School Diploma