Tanveer Ahmed

Work History

Whitehat Jr.

Mumbai

09.2020 - Current

Worked on application such Zendex, Anydesk, Talkdesk, Exotel, Slack, OPS.
Configured hardware, devices and software to set up students system.
Removed malware, ransomware and other threats from laptops and desktop systems by taking remote access. Resolved mic, camera issues during the class time and helped the teacher to complete the classes.
Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Maximized customer satisfaction by resolving service issues promptly
Built rapport with customer through courteous and professional communications and stablish warm and friendly rapport whilst interacting with customers by phone, email and on live chat
Addressed technical difficulties by quickly identifying and troubleshooting customer issues to achieve timely first time resolution
Followed up on customer issues, reaching out to resolve the issues beyond initial communication

Capita India Pvt Ltd

Mumbai

10.2014 - 05.2020

Worked for the O2 process, The UK based telecom company and helped the UK customers over the chat and call.
Retained clients and obtained referrals by promptly resolving customer complaints adding value and elevating service quality
Provided friendly, attentive service by promptly responding to customer enquiries and processing order request
Provided positive customer experiences and enhanced brand reputation though attentive, helpful service
Trained and mentored new sales representatives.
Surpassed sales objectives several consecutive years by cultivating productive client partnerships.
Managed customer relationship through consultative sales techniques to attain individual sales goals.