Tanveer Ahmed
Mumbai
Summary
Hardworking and passionate job seeker with strong organizational skills, organized and dependable candidate successful at managing multiple priorities with a positive attitude. Ready to help team achieve company goals.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work History
Technical Support Executive
Whitehat Jr.
Mumbai
09.2020 - Current
- Worked on application such Zendex, Anydesk, Talkdesk, Exotel, Slack, OPS.
- Configured hardware, devices and software to set up students system.
- Removed malware, ransomware and other threats from laptops and desktop systems by taking remote access. Resolved mic, camera issues during the class time and helped the teacher to complete the classes.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Maximized customer satisfaction by resolving service issues promptly
- Built rapport with customer through courteous and professional communications and stablish warm and friendly rapport whilst interacting with customers by phone, email and on live chat
- Addressed technical difficulties by quickly identifying and troubleshooting customer issues to achieve timely first time resolution
- Followed up on customer issues, reaching out to resolve the issues beyond initial communication
Customer Service Associate
Capita India Pvt Ltd
Mumbai
10.2014 - 05.2020
- Worked for the O2 process, The UK based telecom company and helped the UK customers over the chat and call.
- Retained clients and obtained referrals by promptly resolving customer complaints adding value and elevating service quality
- Provided friendly, attentive service by promptly responding to customer enquiries and processing order request
- Provided positive customer experiences and enhanced brand reputation though attentive, helpful service
- Trained and mentored new sales representatives.
- Surpassed sales objectives several consecutive years by cultivating productive client partnerships.
- Managed customer relationship through consultative sales techniques to attain individual sales goals.
Education
Bachelor of Arts - English Literature
07.2007 - 07.2010
Skills
Operations management
Timeline
Technical Support Executive - Whitehat Jr.
09.2020 - Current
Customer Service Associate - Capita India Pvt Ltd
10.2014 - 05.2020
Feroze Gandhi College - Bachelor of Arts, English Literature
07.2007 - 07.2010