Tanveer Samnani

Seasoned Training, Qualiity and Process Excellence professional with over a decade of dedicated experience, committed to advancing quality standards and optimizing processes. My journey commenced at Concentrix, where I honed my skills as a Quality Specialist, achieving mastery in meticulous quality control with a Six Sigma Green Belt Certification during 4.5 years of tenure. Transitioning to TATA Business Support Services, I assumed the role of a meticulous Quality Analyst, earning recognition for exceptional contributions to operational processes. In the last 4.5 years at TATA Unistore, a client of TATA Business Support Services, I have excelled as a Senior Process Auditor, contributing significantly to fortifying operational frameworks and driving efficiency. Widely acknowledged for a keen eye for detail and an unwavering commitment to process perfection.

Six Sigma Green Belt Certified

Best People Manager 2021 -22 and 2022-23

For: Highest Employee Satisfaction Rating of 5/5 for FY 22'23 and 4.93 FY 23'24




The Bar Raiser

Issued by TATA CLiQ · Mar 2023

For: Elevating External Quality Audit Scores and Elevating Customer Satisfaction via an Extensive LCA Program.




The Bar Raiser

Issued by TATA CLiQ · Mar 2023

For: Revitalizing the Ticket Management Process through Cross-Functional Collaboration. Successfully eradicating duplicate ticket creation and systematizing the Task vs. Ticket Management Process.




Wah Euphorian Award

Issued by TATA CLiQ · May 2022

For: Assumed ownership of all Quality-related logistics at the new contact centre post successfully program managing Project Vasco.
•Led a dedicated team of 8 individuals overseeing critical aspects such as defining new Quality Standard Operating Procedures (SOPs), Monitoring forms, Bottom Quartile Management Program, and the Critical Concern Addressal Policy (CAP).




Eliminating Errors - Fun n Fulfilment Category

Issued By TATA CLiQ . Dec'2019

For: Accomplished Recognition for Streamlining Promotion Configuration, Boosting Productivity, and Enhancing Process Knowledge. Successfully mitigated errors through the launch of the 'Promotions Performance League,' a limited-period incentivized initiative.