TANVI SHETTY
Mangalore
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning, and successfully navigating change.
Overview
7
7
years of professional experience
Work History
Senior Customer Experience Officer
Finnew Solutions
Bangalore
08.2022 - Current
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Investigated customer complaints regarding suspected fraudulent activities.
- Analyzed current processes and identified areas where improvements could be made.
- Collaborated with teams to develop comprehensive SOPs that met organizational goals.
- Performed background checks on new customers to detect any potential risks associated with them.
FLIGHT ATTENDANT
INTERGLOBE AVIATION LIMITED
01.2018 - 01.2022
- Company Overview: Flight attendant with Indigo Airlines
- Extensive experience of providing customer service
- Received appreciations for customer handling
- Helped to deliver a baby on board
- In depth knowledge of First-Aid administration and Cash handling
- Flight attendant with Indigo Airlines
Education
B.COM -
CANARA COLLEGE MANGALORE
MANGALORE01.2018
PUC -
CANARA COLLEGE MANGALORE
MANGALORE01.2015
High School -
Dr RAMANNA SHETTY SCHOOL
NITTE01.2013
Skills
- Microsoft Excel (Basic to Advanced)
- Basic SQL and Power BI
- Leadership skills
- Interpersonal skills
- Professionalism and a strong work ethic
- Customer service
- Adaptability
- Time management
Accomplishments
- Participated and won in many commerce and management fest.
- Have been Event head for Public Relations for CANFEST 2017-18 and Marketing event in 2016.
- Participated and won in model bank project.
- Attended workshop on basic research and homework development.
- Attended workshop on personality development training.
- Have been an event manager in organizing various dance events.
Languages
- English
- Kannada
- Hindi
- Tulu
Hobbies and Interests
- Fitness oriented
- Professional dancer
- Art and Painting
- Traveler
Personal Information
Date of Birth: 04/30/97
Timeline
Senior Customer Experience Officer
Finnew Solutions
08.2022 - Current
FLIGHT ATTENDANT
INTERGLOBE AVIATION LIMITED
01.2018 - 01.2022
B.COM -
CANARA COLLEGE MANGALORE
PUC -
CANARA COLLEGE MANGALORE
High School -
Dr RAMANNA SHETTY SCHOOL