Sarbani Sinha
Kolkata
Summary
A trustworthy, flexible, well organized , customer service & Manpower Management. Able to work on own initiative with minimal supervision & work well as a part of team. Good interpersonal skill with an excellent understanding of providing good customer service. A good communicator & able to interact with client, staff & vendors in a professional manner.
Overview
15
15
years of professional experience
3
3
Languages
Work History
Senior Customer Experience Officer
W for Women,Aditya Birla
04.2025 - Current
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
BEAUTY ADVISOR
WACOAL pvt. Ltd.
03.2019 - 04.2025
- Making a good customer relationship with provide the customer needs or requirements.
- Analyze the requirement of Display setup(VISUAL MERCHANDISE).
FASHION CONSULTANT
DA MILANO LEATHER pvt. Ltd.
10.2018 - 03.2019
- Create a well and good quality VM.
- Stock analyze
- Fulfill the month targets
FASHION CONSULTANT
GAP(ARVIND LIFESTYLE pvt. Ltd.)
02.2018 - 10.2018
- My job responsibility was cashiering and to give a good quality of POS experience
Customer Care Associate
SHOPPERSSTOP
01.2015 - 01.2018
- Handling the counter
- Make a good quality of VM as per the planogram
- Fulfill targets.
SALES ASSOCIATE & CASHIER
WESTSIDE
01.2011 - 01.2015
- Learnt about the sale process
- Helping the team mates to achieve the sale target
Education
10th - undefined
WBBSE
10+2 - undefined
WBCHSE
BA - undefined
Calcutta University
Skills
Good communication skill
Customer relationship development
Time management skill
Ability to work under pressure
Ability to meet deadlines
Pro-active
Self-motivated
Market strategies development
Action plans creation
Sales plan over-achievement
Honesty
Flexibility in working hours and location
Interests
Bengali Story reading
Listening music
Disclaimer
I, Sarbani Sinha, declare that all the information mentioned above is true.
Personal Information
- Passport Number: No
- Dependents: Yes
- Nationality: Indian
- Driving License: No
- Marital Status: Single
Timeline
Senior Customer Experience Officer
W for Women,Aditya Birla
04.2025 - Current
BEAUTY ADVISOR
WACOAL pvt. Ltd.
03.2019 - 04.2025
FASHION CONSULTANT
DA MILANO LEATHER pvt. Ltd.
10.2018 - 03.2019
FASHION CONSULTANT
GAP(ARVIND LIFESTYLE pvt. Ltd.)
02.2018 - 10.2018
Customer Care Associate
SHOPPERSSTOP
01.2015 - 01.2018
SALES ASSOCIATE & CASHIER
WESTSIDE
01.2011 - 01.2015
10th - undefined
WBBSE
10+2 - undefined
WBCHSE
BA - undefined
Calcutta University