Vikas P
Sales Manager at Quess samsung corp pvt ltd
Coimbatore
Summary
Results-driven Business Development Executive specializing in revenue growth and customer relationship management. Experienced in lead generation, email marketing, and social media strategies to enhance market presence. Educational background includes an MBA in HRM and a Bachelor's in Commerce with Computer Applications. Fluent in English, Hindi, and Tamil, with a strong emphasis on nurturing business leads.
Overview
14
14
years of professional experience
3
3
Languages
Work History
Senior Customer Experience Officer
Quess (samsung) India Pvt Ltd
04.2024 - Current
- Examined and rectified customer inquiries and complaints efficiently.
- Communicated with customers about issue resolutions to ensure excellence in customer service.
- Handled customer inquiries, providing outstanding assistance and personalized suggestions to fulfill requirements.
- Kept informed regarding changes in products and services.
- Elevated overall experience by addressing customer inquiries, showing compassion, and efficiently solving problems.
- Fostered strong, empathetic client relationships and built a reputation for exceeding service standard objectives.
- Facilitated superior customer service through prompt request responses, product selection guidance, and efficient order handling.
Manager - Experience Center
techno store unit of Achme Communications
04.2023 - 02.2024
- Demonstration about Crestron home automation from starting to end lights, gate, curtain, tv, cctv, pond, smart roof, home theatre room, etc & closing the deal by followups.
- Home Automation
Sales Manager
Quess samsung corp pvt ltd
04.2021 - 12.2022
- Each description of your work experience should be clear and concise, yet descriptive. After reading your description, a prospective employer should know exactly what your responsibilities were, what skills you have developed, where your strengths lie, and what you have achieved.
- AI
- Sales
HR Officer
RM Chemicals Pvt Ltd
05.2022 - 11.2022
- Responsible for generating revenue from new businesses, identifying business and partnership opportunities via market research, engaging and educating clients about solutions, training pre-sales executives, and ensuring customer satisfaction post-sales. Drove revenue generation and customer satisfaction through proactive business development and post-sales support.
Consultant
One Plus
12.2019 - 03.2021
- Focused on lead and demand generation, providing sales support, nurturing business leads, and assisting the sales team with required documentation. Played a key role in driving lead and demand generation while providing essential sales support for business growth.
Sales Consultant
Samsung (QuessCorpLimited)
10.2018 - 11.2019
- Played a significant role in lead generation, business development, and customer engagement within the Samsung retail environment. Significantly contributed to lead generation, business development, and enriching customer engagement within the Samsung retail landscape.
Account Executive
Champions Info Metrics Private Limited
04.2017 - 04.2018
- Responsibilities involved market development, team building, and generating revenue by selling various solutions tailored to client needs. Successfully developed markets, built effective teams, and increased revenue through tailored solution sales to meet client needs.
Business Development Executive
Sony India Private Limited
05.2014 - 01.2017
- Drove revenue generation through new business acquisition, market research, and partnership opportunities within the consumer products sector. Successfully drove revenue generation through strategic acquisition, insightful market research, and valuable partnerships within the consumer products sector.
Sales Executive
Sony center(R&R marketing company)
08.2011 - 03.2014
- Focused on generating new business leads, nurturing leads to qualified status, and supporting the sales team with documentation and proposals. Achieved success in generating and nurturing new business leads, qualifying them effectively, and offering vital support to the sales team through documentation and proposals.
Education
MBA - HRM
BHARATHIAR UNIVERSITY
05.2011
Bachelors - Commerce With Computer Applications
Shri Nehru MahaVidyalaya College
05.2008
Skills
Revenue generation
Interests
Playing Cricket, Listening To Music, Watching Movies
Timeline
Senior Customer Experience Officer
Quess (samsung) India Pvt Ltd
04.2024 - Current
Manager - Experience Center
techno store unit of Achme Communications
04.2023 - 02.2024
HR Officer
RM Chemicals Pvt Ltd
05.2022 - 11.2022
Sales Manager
Quess samsung corp pvt ltd
04.2021 - 12.2022
Consultant
One Plus
12.2019 - 03.2021
Sales Consultant
Samsung (QuessCorpLimited)
10.2018 - 11.2019
Account Executive
Champions Info Metrics Private Limited
04.2017 - 04.2018
Business Development Executive
Sony India Private Limited
05.2014 - 01.2017
Sales Executive
Sony center(R&R marketing company)
08.2011 - 03.2014
MBA - HRM
BHARATHIAR UNIVERSITY
Bachelors - Commerce With Computer Applications
Shri Nehru MahaVidyalaya College