TANYA
Patna
Summary
Dynamic Relationship Manager with a proven track record at Red Health, enhancing patient care and satisfaction through effective collaboration and process improvement. Excelled in customer relationship management and QA/QC of drug production during tenure at Eurolife Healthcare. Skilled in MS Excel and adept at fostering client interactions, showcasing a blend of hard and soft skills without relying on numerical data.
Overview
1
1
year of professional experience
Work History
Relationship Manager
Red Health
Gurgaon
09.2023 - Current
- Managed the seamless facilitation of incoming and outgoing patients, ensuring accurate and timely communication between hospital staff and Red Health's ambulance services.
- Facilitated in strengthening the collaboration between hospitals and company's ambulance services to improve response times, patient care, and overall satisfaction.
- Managed the preparation, reconciliation, and safeguarding of patient billing documentation.
- Supported hospital staff by streamlining patient discharge and transfer processes, contributing to improved patient satisfaction and timely service delivery.
Intern
Eurolife Healthcare Pvt. Ltd.
Roorkee
- Gained hands-on experience in pharmaceutical manufacturing and compliance processes through a 30-day industrial training.
Education
Bachelor
Sanskriti University
07-2023
Intermediate -
DAV Public School
Patna06-2017
High School -
St. Karen’s Secondary School
Patna04-2015
Skills
- Customer relationship management
- Client and customer interaction
- Quality compliance and process improvement
- Service assistance & support
- Documentation & reconciliation
- MS Excel, PowerPoint
Certifications
- Certificate on National Conference of Pharmacy, certified by Lloyd College Noida
Accomplishments
- Awarded Gold Medal in Bachelor of Pharmacy (B. Pharm) for outstanding academic performance.
- Achieved JCI Champion Badge for contributing to Red.Health’s successful Joint Commission International (JCI) accreditation, demonstrating commitment to healthcare excellence and patient safety standards
Timeline
Relationship Manager
Red Health
09.2023 - Current
Intern
Eurolife Healthcare Pvt. Ltd.
Bachelor
Sanskriti University
Intermediate -
DAV Public School
High School -
St. Karen’s Secondary School
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