Tanya Arora

▪ Gather user requirements and support application design discussions and documentation.

▪ Worked in an agile-based scrum model, managed and coordinated with an offshore team and gotthe user stories delivered to the client on time within the sprints.

▪ Worked with Project Managers and architects as a technical consultant to make recommendations for efficient translation of business requirements to ensure that requirements can be met or suggest alternative approaches.

▪ Implemented out of box functionality for customer portal along with customizations.

▪ Developed interactive dashboards and reports to provide actionable insights for decision-makers.

▪ Led training sessions for end-users, improving Salesforce adoption and usability.

▪ Collaborated with cross-functional teams to execute successful Salesforce project rollouts.

• Designed, developed, and implemented customized Salesforce solutions to meet diverse business requirements.
• Collaborated with stakeholders to gather, analyze, and document requirements for new functionalities and enhancements.
• Customized Salesforce objects, fields, page layouts, and workflows to optimize user experience and system performance.
• Developed Apex classes, triggers, and batch processes to extend Salesforce capabilities, and automate complex processes.
• Integrated third-party applications and services with Salesforce using REST APIs, ensuring seamless data flow and connectivity.