Tanya Bajaj
Summary
Results-driven professional specializing in Procure to Pay operations and customer service support across diverse lines of business. Expertise in invoice processing, vendor reconciliations, and exception handling, with a focus on driving automation initiatives for improved efficiency. Proven ability to meet SLAs and resolve complex issues, contributing significantly to operational performance.
Overview
7
7
years of professional experience
Work History
Procure to Pay Analyst
Accenture
10.2022 - Current
- Executed processing of high volumes of PO and Non-PO invoices accurately, guaranteeing compliance with internal controls and meeting established SLAs.
- Managed month-end closing operations, incorporating accrual reporting, GR/IR cleanup, and exception analysis.
- Implemented automation strategies in P2P process to enhance task efficiency, reduce manual errors, and improve turnaround time.
- Managed workflow challenges within tools such as Ariba, addressing quantity/price mismatches and blocked invoices to ensure timely processing.
- Directed and addressed Accounts Payable exceptions each day by collaborating closely with buyers, vendors, and internal stakeholders for timely invoice resolution.
- Facilitated weekly follow-ups with buyers to expedite approval processes and resolve invoice holds and mismatches.
- Conducted meticulous quality checks (QC) of invoices to uncover discrepancies, validate accuracy, and amend potential errors following company policies and PO requirements.
- Evaluated invoices for pricing, quantity, tax, and PO inconsistencies, confirming alignment with contractual agreements and system documentation.
- Proactively liaised with vendors and buyers to acquire amended invoices, maintaining uninterrupted business functionality.
- Conducted vendor statement reconciliations, addressed discrepancies, and ensured current account records.
- Enhanced system performance through active involvement in process improvement initiatives, automation testing, and feedback loops.
- Assisted various Lines of Business (LOBs) through customized P2P solutions meeting specific operational requirements
- Secured alignment with SLA timelines and internal controls to enhance seamless month-end closing and payment processes.
- Working with buyers and vendors to get the exceptions holds released while maintaining 99 percent accuracy.
- Performing QC for over 8 people on a weekly basis and providing data through SQF.
Customer Service Associate
Amazon
11.2019 - 10.2022
- A multinational tech company focusing on e-commerce, cloud computing, digital streaming, and artificial intelligence.
- Collected and analyzed customer feedback to inform service improvements
- Handled difficult and complex complaints, resolving issues within 6 minutes, on average, and receiving a positive customer satisfaction score
- Provided accurate and appropriate information in response to customer inquiries
- Established warm rapport with customers during interactions via phone, email, and live chat, enhancing overall customer experience
- Built rapport with customers through courteous, professional communications, fostering a positive service environment
- Collected and analyzed customer feedback to enhance service offerings.
Education
Bachelor of Arts (Honours) - Political Science
University of Delhi
New Delhi12th -
St. Anthony’s girls sr. sec. school
New DelhiSkills
- Ariba - ERP - Helpdesk - P2P - SAP - Gmail - Excel
- Exceptions dashboard
- Invoice processing
- Vendor reconciliation
- Helpdesk support
- Vendor management
- Volume dashboard
KEY ACHIEVEMENTS
Vendor Support Excellence - Successfully managed high invoice volumes while ensuring compliance and achieving excellence in vendor support, leading to improved operational efficiency
STRENGTHS
- Procurement Expertise - Highly skilled in Procure to Pay operations and driving automation initiatives to enhance efficiency
- Customer Relations - Effective communicator with a proven ability to handle complex customer interactions and resolve issues swiftly
Awards
- Honoured with Encore Star of Business Award & Best Team Player Award.
Timeline
Procure to Pay Analyst
Accenture
10.2022 - Current
Customer Service Associate
Amazon
11.2019 - 10.2022
Bachelor of Arts (Honours) - Political Science
University of Delhi
12th -
St. Anthony’s girls sr. sec. school