Tanya Bhardwaj
Delhi
Summary
Skilled in managing customer communications, focusing on delivering effective resolutions to inquiries via phone and email. Capable of maintaining professionalism under pressure, utilizing excellent verbal and written communication skills to enhance customer satisfaction. Experience in adhering to quality assurance standards and performance metrics, demonstrating adaptability in various work shifts. Strong teamwork capabilities complemented by time management and multitasking skills, contributing to overall operational efficiency.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work History
Senior Executive Assistant
Tech Mahindra
Delhi
06.2023 - Current
- Managing customer interactions via phone calls and email to ensure timely and effective resolution of their concerns.
Education
Bachelor Of Arts - Humanities
School Of Open Learning
12.2021 - 08.2025
High School Diploma -
Sarvodaya Vidyalaya
Skills
- Excellent verbal and written communication
- Active listening
- Clear and professional phone etiquette
- Fluency in English
- Customer-centric approach
- Problem-solving and conflict resolution
- Empathy and patience
- Ability to handle irate customers calmly
- Teamwork and collaboration
- Adaptability and flexibility in shifts
- Time management and multitasking
- Positive attitude and professionalism
- Call handling and call documentation
- Quality assurance adherence
- Escalation handling
- Meeting performance metrics (AHT)
Languages
English
Upper Intermediate
B2
Hindi
Proficient
C2
Aadhaar Number
6160-1516-8168
Pan Card Number
GIBPB2585Q
Timeline
Senior Executive Assistant
Tech Mahindra
06.2023 - Current
Bachelor Of Arts - Humanities
School Of Open Learning
12.2021 - 08.2025
High School Diploma -
Sarvodaya Vidyalaya