Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tanya Madaan

Summary

Dynamic team player and professional with extensive experience at Teleperformance, excelling in operations management and cross-functional team coordination. Proven track record in enhancing onboarding processes and improving employee lifecycle management. Strong analytical thinking and problem-solving skills drive efficiency and compliance, ensuring timely resolution of employee queries and optimizing departmental performance.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Senior Executive HR Operations

Teleperformance
Gurugram
09.2024 - Current

Received Working for EMEA region currently.

  • Collaborated with senior management to align operational goals with overall business strategy.
  • Managing end-to-end onboarding process including documentation and coordination with cross functional teams.
  • Maintained and updated employee documents with HRIS tool.
  • Coordinated with IT and administrative team for seamless employee lifecycle management.
  • Handling employee queries ensuring resolution within defined SLA timelines.
  • Overseeing daily operations of HR department, ensuring all HR processes are efficient and comply with organizational policies and legal regulations.
  • Working on tools like HRMS, Workday, Experian for Background verification and sequence for ticketing.
  • Working on reports by recording data in Excel for number of a active/ inactive employees for documentation process.
  • Received written appreciation from the Onshore team.

Benefits Processor

Aon Consulting Pvt. Ltd.
Gurugram
06.2022 - 06.2024
  • Processed documents efficiently to ensure timely workflow and compliance with company standards.
  • Worked for APAC region specifically Singapore based clients Like Changi Airport, Bain and Company, VISA.
  • Helped in New client implementations by knowing the requirements of the clients.
  • Maintained monthly reports for their Payroll and handed over to the HRs depending on their cut-off dates
  • Collaborated with team members to optimize processing timelines and improve overall departmental efficiency.
  • Communicated effectively with cross-functional teams to address issues and streamline operations.
  • Adapted quickly to new tools and procedures, enhancing productivity in fast-paced settings.
  • Supported team members in their tasks, contributing to overall team success.
  • Increased productivity by effectively managing workload and prioritizing tasks.
  • Maintained accurate records and ensured timely completion of all necessary paperwork.
  • Improved client satisfaction by ensuring timely and accurate processing of requests.
  • Generated excel reports to compare the data
  • Twice received Impromptu Recognition and peak time incentives as well.

Sales Executive

Elite Landbase Pvt. Ltd.
Gurugram
10.2021 - 06.2022
  • Assisted in identifying customer needs and providing them best of the Real estate solutions.
  • Supported team in executing sales strategies.
  • Maintained accurate records of customer interactions and sales activities.
  • Learned key product features and benefits to effectively communicate value propositions to clients.
  • Worked with the largest players of gurugram such as DLF, M3M.
  • Identified as best team to handle after sale service of our clients.
  • Good coordination between CRM and the potential buyers of the market.

Education

Bachelor Of Business Administration -

Bharati Vidyapeeth Institute of Management And Research
New Delhi
07.2021

12 - Commerce

Bright Scholar Senior Secondary School
Haryana
03.2018

Skills

  • Operations management
  • Report preparation
  • Cross-functional team coordination
  • Payroll Management
  • Administrative support
  • Strategic planning
  • Problem-solving
  • MS office
  • Multitasking Abilities
  • Time management
  • Decision-making
  • Documentation and reporting
  • Analytical thinking
  • Work Planning and Prioritization
  • Scheduling and coordinating
  • Problem resolution
  • Process improvement
  • Training and development
  • Interpersonal relations

Certification

Operations Management ( IIM Bangalore)

Strategic Management ( IIM Bangalore)

Timeline

Senior Executive HR Operations

Teleperformance
09.2024 - Current

Benefits Processor

Aon Consulting Pvt. Ltd.
06.2022 - 06.2024

Sales Executive

Elite Landbase Pvt. Ltd.
10.2021 - 06.2022

Bachelor Of Business Administration -

Bharati Vidyapeeth Institute of Management And Research

12 - Commerce

Bright Scholar Senior Secondary School
Tanya Madaan