Finacle
Tanya Rai
Branch Banking Professional
Bengaluru
Summary
Banking operations expert with skills in identifying business opportunities, managing financial operations, & streamlining processes related operational risk. Proven experience in sustaining cordial relationships with customers and ensuring the attainment of customer satisfaction & business retention.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Deputy Manager
Axis Bank
Bengaluru
04.2016 - 05.2019
- Attending the Branch walk-in Customers, ascertain requirement and deliver need based financial services and solutions.
- Handling customer complaints and ensuring of resolution with TAT.
- Locker allocation and operation.
- Branch GL Accounts, Cash Position and Deliverables reconciliation.
- Branch Clearing and ECS
- Managing Branch Security Stationary and deliverables
- Achieving assigned sales targets
- Managing the Relationship of mapped portfolio of the clients with the bank and delivering services to them
- Branch administration and vendor management and audit compliance
Assistant Manager
Axis Bank
Varanasi
06.2012 - 03.2016
- MICR/CTS/ECS clearing in-charge for all Axis Bank Branches in Varanasi
- Managed all the clearing operations with dedicated team and other bank funds positions on daily basis
- Handled Cash -Teller operations as well.
- Handled Front Desk Customer Walk-in interactions and provided financial & non-financial services
- Cross-selling the bouquet of financial products/services offered by Axis Bank
- Managing the Relationship of mapped portfolio of the clients with the bank and delivering services to them
- CMS & Transactional Banking (cash & clearing both)
- Handling enterprise payment hub (bulk NEFT and RTGS)
Education
MBA -
SMS
Varanasi 04.2010 - 03.2012
B. Com -
Sunbeam College
Varanasi 06.2006 - 05.2009
Skills
Branch Operations
Customer Service
KYC Operations
Team Leadership
Financial Reporting
Microsoft Office
Record Keeping & Documentation
Accomplishments
- NISM Series-V-A: Mutual Fund Distributors Certification Examination
- IRDA-Life Insurance Certificate Examination
- Qualified and Recognition in many regional drives across products as in CASA, GI, LI and
- Assets
- Diploma in software engineering program from NIIT
- Summer training in HDFC for 2 months
Software
Saksham
CRM
HRMS
EPH
PayPro
Timeline
Deputy Manager
Axis Bank
04.2016 - 05.2019
Assistant Manager
Axis Bank
06.2012 - 03.2016
MBA -
SMS
04.2010 - 03.2012
B. Com -
Sunbeam College
06.2006 - 05.2009