TAPAN KUMAR SETHY
EWS-19/3, HOUSING BOARD COLONY, CHANDRASHEKHARPUR, BHUBANESWAR,ODISHA
Summary
Experienced in managing branch operations within the financial services sector, overseeing daily customer support and ensuring compliance with gold loan applications and KYC documentation. Demonstrated proficiency in supervising staff scheduling, task allocation, and maintaining service readiness, fostering a collaborative work environment. Maintained comprehensive records for audit purposes, contributing to streamlined branch workflow and operational efficiency.
Overview
3
3
Languages
8
8
years of post-secondary education
14
14
years of professional experience
Work History
Assistant Manager
Muthoot Fincorp limited
Bhubaneswar
12.2025 - Current
- Managed branch operations and customer support to ensure seamless lending services at Muthoot Fincorp.
- Supervised staff scheduling and task allocation to optimize service readiness for customer interactions.
- Reviewed gold loan applications and KYC documents to verify compliance with regulatory standards.
Gold Loan BIC
Bandhan Bank limited
Cuttack
07.2022 - 12.2025
- Supported colleagues to foster collaboration and enhance team dynamics.
- Supervised staff scheduling, task allocation, and service readiness for branch workflow.
- Maintained accurate records, registers, and reports for audits and branch evaluations.
- Supervised staff scheduling and task allocation to ensure optimal branch workflow and service readiness.
Gold Loan Sales Officer
Bandhan Bank limited Out Source
Bhubaneswar
12.2019 - 07.2022
- Facilitated Gold Loan service for customers, ensuring clarity and understanding of loan options.
- Reviewed loan forms and streamlined file submission workflows for efficient processing.
- Processed account opening and KYC verification documents, maintaining compliance and accuracy.
- Managed outsourced branch operations for Bandhan Bank limited.
- Handled cash transactions and daily branch reconciliation.
Customer Support Executive
Muthoot Fincorp limited
Bhubaneswar
08.2018 - 12.2019
- Explained repayment schedules, interest terms, and branch procedures to customers.
- Maintained professional relationships with customers during daily branch interactions.
- Processed loan documents, KYC details, and account forms with accuracy.
Collection Executive & Sales
Indusind Bank
07.2017 - 01.2018
DTS
Reliance Jio
11.2015 - 03.2016
Associate
WNS GLOBAL SERVICES
05.2012 - 03.2014
Education
B.com -
Utkal University
Bhubaneswar , India 05.2007 - 06.2010
CHSE -
Biju Patnaik college of science & education
Bhubaneswar , India 06.2005 - 05.2007
HSCE -
Vivekananda Shiksha Kendra
Bhubaneswar , India 04.2002 - 05.2005
Skills
- KYC compliance
- Loan documentation
- Branch operations
- Problem solving
- Team building
- Decision making
LANGUAGES
English, Hindi, Odia
INTERESTS
English, Hindi, Odia
Languages
Odia
First Language
English
Intermediate
B1
Hindi
Intermediate
B1
Hobbies
- Playing Cricket
- Listening Song
- Making friends
Timeline
Assistant Manager
Muthoot Fincorp limited
12.2025 - Current
Gold Loan BIC
Bandhan Bank limited
07.2022 - 12.2025
Gold Loan Sales Officer
Bandhan Bank limited Out Source
12.2019 - 07.2022
Customer Support Executive
Muthoot Fincorp limited
08.2018 - 12.2019
Collection Executive & Sales
Indusind Bank
07.2017 - 01.2018
DTS
Reliance Jio
11.2015 - 03.2016
Associate
WNS GLOBAL SERVICES
05.2012 - 03.2014
B.com -
Utkal University
05.2007 - 06.2010
CHSE -
Biju Patnaik college of science & education
06.2005 - 05.2007
HSCE -
Vivekananda Shiksha Kendra
04.2002 - 05.2005