Summary
Overview
Work History
Education
Skills
Certification
LNGG
CO-CURRICULAR ACTIVITY
Disclaimer
Timeline
Generic
TAPAS SAHOO

TAPAS SAHOO

BARIPADA TOWN

Summary

Experienced IT Service Management and Platform Management professional with over 11 years in the industry. Specializes in System Engineering across various technologies including Microsoft Azure Active Directory and Windows servers. Currently employed at Tata Consultancy Services Limited in Bhubaneswar, Odisha. Proficient in Change Management, Problem Management, and Incident Management. Strong skill set in communication, interpersonal relations, analytical thinking, problem-solving, and fostering relationships.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Senior System Analyst

Tata Consultancy Services Limited
10.2022 - Current
  • Preventing incidents from happening.
  • Provided workarounds to facilitate incident resolution.
  • Keeping a detailed record of changes, their impacts, and outcomes is an essential aspect of transparency and accountability in change management.
  • Monitored team to ensure best practices and service level agreements were upheld.
  • Resolved issues related to excessive memory usage detected by monitoring tools.
  • Utilized company ticketing tools such as Salesforce and ServiceNow.

Senior System Analyst

Avantha Technologies Ltd.
11.2021 - 10.2022
  • Document troubleshooting steps and service restoration details for P1/P2 tickets through Salesforce ticketing tool.
  • Create and submit knowledge articles.
  • Escalating incidents as needed.
  • Resolve Incidents within the specified Service Level Agreements/Operational Level Agreements.
  • Ensure that Incidents assigned to their Support Groups are resolved and that service is restored.

Senior System Engineer

Outworks Solutions Pvt. Ltd.
05.2021 - 09.2021
  • Investigate and diagnose Incidents to restore a failed IT Service as quickly as possible.
  • Resolve Incidents within the specified Service Level Agreements/Operational Level Agreements.
  • Document troubleshooting steps and service restoration details for P1 tickets through Service Now (SNOW) ticketing tool.
  • Providing permanent solutions to incidents rather than stopping at workarounds.
  • The focus of RCA, via problem identification, is WHY the event occurred.
  • Document troubleshooting steps and service restoration details.

System Administrator

Via hire LTD
12.2015 - 05.2021
  • Initiate and implement systems, procedures and other student management issues.
  • Organize, maintain and manage class systems in proper working condition.
  • Updating the new version of OS and application software, along with executing the policies for the use of the computer system and network.
  • Setting up security policies for users and taking care of identity management.
  • Maintaining internal documentation through Wiki.

System Associate

Mantis Technologies Pvt.Ltd.
09.2013 - 09.2014
  • Handling Escalations related any deviation for application logging incidents and resolving the same.
  • Create, change and delete user accounts as per requests.
  • Software installation.
  • Outlook installation, outlook configuration and troubleshooting.
  • Resolve issue on remote desktop connection, remote support of onsite engineer and End user during upgradation, providing technical support to pan India Engineer.

Technical support engineer

RPS Consulting Private Limited (Wipro Infotech)
12.2011 - 08.2013
  • Through phone providing the Technical support Hardware and Software.
  • Resolving the ticket under SLA Time.
  • Work in company tools like WCCC, Elixer, WebEx
  • Work for SLA management.
  • Team management.
  • Demonstrated intermediate proficiency and experience in MS Office and IBM Lotus Notes.

CSR

Genisys Infosystems
06.2011 - 11.2011
  • Handling all kind of escalations from customers.
  • Having experience in customer relationship on every issue and ensure complete satisfaction and maximum utilization of the product or services sold to customer.
  • Ensuring the service meets SLA along with customer satisfaction.

Education

B.C.A - undefined

Dr.C.V.Raman University
Bilaspur, C.G
01.2011

10+2 - undefined

Baideswar Mohavidyalaya
Orissa
01.2007

10th - undefined

S.P.H.S
Jajpur, Orissa
01.2004

Skills

  • IT Service Management
  • Alert Monitoring
  • Windows operating system: Installation of windows
  • Software: Installation of software like MS office, adobe reader, Antivirus
  • Outlook: Outlook Installation and configuration
  • Networking: Knowledge on LAN, Wan, ip Address configuration
  • Others: Local and Network printer configuration
  • Remote connection: Remote Desktop connection, Team viewer

Certification

  • CCNA(Cisco Certified Network Associate) and Hardware.
  • ITIL V4
  • Gen AI
  • Azure Fundamentals (AZ-900)

LNGG

English
Hindi
Odia

CO-CURRICULAR ACTIVITY

Interests : visiting a new place ,Collecting information

Disclaimer

I do hereby declare that the above information is true to the best of my knowledge.

Timeline

Senior System Analyst

Tata Consultancy Services Limited
10.2022 - Current

Senior System Analyst

Avantha Technologies Ltd.
11.2021 - 10.2022

Senior System Engineer

Outworks Solutions Pvt. Ltd.
05.2021 - 09.2021

System Administrator

Via hire LTD
12.2015 - 05.2021

System Associate

Mantis Technologies Pvt.Ltd.
09.2013 - 09.2014

Technical support engineer

RPS Consulting Private Limited (Wipro Infotech)
12.2011 - 08.2013

CSR

Genisys Infosystems
06.2011 - 11.2011

B.C.A - undefined

Dr.C.V.Raman University

10+2 - undefined

Baideswar Mohavidyalaya

10th - undefined

S.P.H.S

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