Summary
Overview
Work History
Education
Skills
Additional Information
Accomplishments
Websites
Timeline
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Kamaldeep Singh Dhillon

Bangalore

Summary

Highly skilled and experienced Senior Transaction Risk Operations Analyst in financial industry. Demonstrated expertise in analyzing ,mitigating transaction risks ; ensuring compliance with regulatory requirements, optimizing operational efficiency. Adept at developing ,implementing risk management strategies, driving process improvements. Accomplished professional promoting strategic planning to deliver best performance and risk management. Takes initiative and provides end-to-end solutions to create lasting value to company. Excellent interpersonal and communication skills to maintain effective relationships.

Overview

8
8
years of professional experience

Work History

Senior Transaction Risk Operations Analyst

Bluevine
Bangalore
01.2023 - Current
  • Processed incoming and outgoing checks, and money orders for deposit into client accounts.
  • Created SOPs for new business initiatives, as well as updated existing documents to reflect changes in regulations or procedures.
  • Reviewed daily ACH activity to ensure compliance with NACHA Operating Rules and Regulations.
  • Processed international wire payments.
  • Implemented strategies to minimize financial losses due to fraudulent activities.
  • Conducted reviews of flagged transactions and reports that showed potential suspicious activity.
  • Developed reports on payment trends and performance metrics for management review.
  • Monitored transaction flows between customers, banks, countries, and other entities for compliance with anti-money laundering laws and regulations.
  • Evaluated performance metrics from existing processes to recommend improvements in product quality.
  • Assisted the team in managing daily operations, delegating tasks, and monitoring performance.

Digital Banking Operations Associate II

Bluevine
Bangalore
04.2022 - 12.2022
  • Educated clients on services and digital channels.
  • Delivered client services and acquired new relationships by cross-relevant product details and services.
  • Took great pride in ensuring positive overall customer experience. Customer-focused approach to troubleshooting, resolving problems, and ensuring repeat business, delivering superior levels of service.
  • Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
  • Developed monthly, end-of-quarter and other statistical reports for leadership team and quality improvement programs.
  • Created and revised procedures, checklists and job aids to reduce errors.
  • Defined and implemented quality initiatives to reduce risk.

Process Associate

Groupon
04.2018 - 04.2022
  • With 4 years of experience in chat and email processes at Groupon Shared Services Private Ltd, including sales and customer care.
  • Received an 85% satisfaction rate.
  • To check different parameters and enhance the quality of service to customers.
  • Track internal progress with reference to industry standards to gauge where it falls in terms of productivity and customer satisfaction.
  • Supporting team members to minimize critical errors and provide the best output to customers.
  • Shared strategic insights with interdepartmental teams regarding customer experience and service-related trends to improve service delivery.
  • Monitored operations to meet production standards.
  • Collected and analyzed customer information to prepare product or service reports.

System Administrator

Mensagam Technologies
07.2016 - 11.2016
  • Provide technical support for both hardware and software issues that may arise
  • Monitor system daily and respond quickly to any security breaches or usability concerns.
  • Generated reports outlining network performance, costs and downtime issues.

Education

B.E - Civil Engineering

Sathyabama University
Chennai

Skills

  • Salesforce
  • Thomson Reuters , GIACT
  • Middesk, Tableau, Galileo
  • CRM
  • Skywalker
  • Risk reporting
  • Transaction monitoring
  • Cross-functional coordination
  • Powerpoint presentations
  • Know your customer
  • Excel expertise
  • Zendesk
  • Financial and operational reporting
  • Inscribe

Additional Information

  • Received multiple metal awards, champion of the team award for best performance.
  • Won the spotlight award for employee of the quarter.

Accomplishments

Promoted within a year for exceeding goals and supporting the company culture at Bluevine.

Websites

Timeline

Senior Transaction Risk Operations Analyst

Bluevine
01.2023 - Current

Digital Banking Operations Associate II

Bluevine
04.2022 - 12.2022

Process Associate

Groupon
04.2018 - 04.2022

System Administrator

Mensagam Technologies
07.2016 - 11.2016

B.E - Civil Engineering

Sathyabama University

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Kamaldeep Singh Dhillon