Taposhi Deb
Thane
Summary
A dynamic professional with over a Nine years of rich experience in Banking practices. Branch operations, Business Development and Key Account Management, with a proven record in account acquisitions and facilitating lucrative transitions to newer customer base.
Strengths lie in problem-solving, relationship building, leadership and strategic planning. Significant impact in previous roles through improved operational effectiveness and increased customer satisfaction.
Overview
19
19
years of professional experience
Work History
Branch Operations Manager
Axis BANK
Thane
12.2024 - Current
- Leading end-to-end branch operations, ensuring adherence to bank policies, RBI guidelines, and internal controls.
- Oversaw account opening, cash operations, clearing, lockers, FD/RD, remittance, and service requests to ensure seamless branch operations.
- Ensured audit readiness and compliance, achieving timely closure of audit observations to uphold regulatory standards.
- Monitoring TAT, service quality, and operational risk, reducing customer complaints and errors.
- Coordinated with relationship teams, operations staff, and compliance units to facilitate smooth functioning of branch operations.
- Managing process improvement initiatives to enhance efficiency and customer experience.
- Handling escalations and ensuring effective resolution of customer and operational issues.
Premium Service Relationship Manager
Axis Bank Ltd.
THANE
12.2021 - 11.2024
- Delivered tailored banking solutions for premium and HNI clients, aligning services with client financial objectives.
- Acted as primary contact for high-value customers, providing priority handling and exceptional service experience.
- Achieved rapid turnaround on service requests, minimizing escalations and enhancing customer satisfaction.
Branch PB Relationship Manager
Axis Bank Ltd.
THANE
10.2011 - 01.2014
- Grew Personal Banking (PB) customer portfolio through relationship deepening and proactive engagement, enhancing customer loyalty.
- Acquired New-to-Bank (NTB) customers and expanded liability base.
- Strengthened customer relationships resulting in higher retention and revenue generation.
- Cross-sold Fixed Deposits, Mutual Funds, Life Insurance, Investment products, and Remittances, contributing to increased customer investment diversification.
- Ensured timely execution of service requests and quick resolution of customer queries within defined TAT.
Branch Relationship Officer
Axis Bank Ltd.
THANE
08.2008 - 09.2011
- Managed daily branch operations, including CASA, FD, clearing, and customer service, to enhance customer satisfaction.
- Resolved ATM/debit card issues, chargebacks, and customer queries promptly, improving overall customer experience.
- Processed RTGS/NEFT, term deposits, account opening & closures (Savings, Current, NRE/NRO).
- Utilized Finacle CBS to maintain compliance and ensure service accuracy in branch operations.
Customer Service Representative
Reliance Infostream Pvt Ltd
Navi mumbai
09.2006 - 06.2008
- Managed high-volume inbound customer calls, resolving service requests to enhance customer experience.
- Provided accurate information on products, services, and billing queries.
- Recommended suitable products, contributing to customer satisfaction and retention.
- Collected customer feedback to inform process improvements, contributing to higher service quality.
Education
Bachelor of Science - Computer Science
TC College
Baramati, PuneSkills
- Banking
- Service support
- Business relationship cultivation
- Relationship building and management
- Branch operations management
Hobbies and Interests
- Cooking
- Travelling
Languages
English
First Language
Hindi
Proficient (C2)
C2
Marathi
Elementary (A2)
A2
Bengali
Proficient (C2)
C2
Timeline
Branch Operations Manager
Axis BANK
12.2024 - Current
Premium Service Relationship Manager
Axis Bank Ltd.
12.2021 - 11.2024
Branch PB Relationship Manager
Axis Bank Ltd.
10.2011 - 01.2014
Branch Relationship Officer
Axis Bank Ltd.
08.2008 - 09.2011
Customer Service Representative
Reliance Infostream Pvt Ltd
09.2006 - 06.2008
Bachelor of Science - Computer Science
TC College