OTA Extranet
Tarang Kulshrestha
Business Development
New Delhi
Summary
Business Development Manager with freelance experience of brand management, skilled in growing sales and improving stakeholder relations. Strategically-minded in capturing new business and leveraging dynamic market opportunities. Accomplished in exceeding targets with results-driven approach.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
Work History
Senior Executive Customer Service
Ienergizer IT Services Private Limited
06.2021 - Current
- Collected customer information and analyzed customer behavioral attributes for using the service.
- Provided customers with updates and periodic statements on service developments and changes in trends.
- Moderation expert ensuring the best of brand management.
- Relationship Management
- Day to day b2b client interactions and monthly meetings.
- Identified issues, analyzed information and provided solutions to problems.
Executive Relationship Management & Marketing
Sewara Hospitality
04.2018 - 06.2021
- Customer data analytical reports and plan for actions for further use.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Achieved goals for sale of products and services and exceeded performance metrics for customer service.
- Created frequent marketing campaign calendar for all platforms including Online Travel Portals to increase the demand and sale.
- New marketing strategy and team building activities with design and content coordinations.
Reservations Sales Specialist
Sewara Hospitality
10.2017 - 04.2018
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Managed online booking portal's extranet and property ranks and score.
- Provided high level of guest service to each person by engaging customer and using active listening and effective interpersonal skills.
- Generated and kept customer data to include the reporting metric to ensure to best and efficient utilization for betterment of guest's experience.
- Good understanding of various channel managers and OTA extranet portals.
Education
MBA - Marketing And Operations Management
Lovely Professional University
Punjab 01.2022 - Current
Bachelors of Commerce - Business Statistics
Delhi University
Delhi 01.2017 - 12.2021
Skills
Exceptional Communication
Software
Instagram and Facebook Marketing
IDS and InkeyPMS
MS Office
Interests
Relationship Management
Creative Imagination and Presentation
Sketching and Content writing
Timeline
MBA - Marketing And Operations Management
Lovely Professional University
01.2022 - Current
Senior Executive Customer Service
Ienergizer IT Services Private Limited
06.2021 - Current
Executive Relationship Management & Marketing
Sewara Hospitality
04.2018 - 06.2021
Reservations Sales Specialist
Sewara Hospitality
10.2017 - 04.2018
Bachelors of Commerce - Business Statistics
Delhi University
01.2017 - 12.2021
Similar Profiles
AMIT AGRAWALAMIT AGRAWAL
Senior Team Leader at IENERGIZER IT SERVICES PRIVATE LIMITEDSenior Team Leader at IENERGIZER IT SERVICES PRIVATE LIMITED
Himanshu BairagiHimanshu Bairagi
MIS Executive at Ienergizer It Services Private LimitedMIS Executive at Ienergizer It Services Private Limited
AMAN JHAAMAN JHA
Assistant Executive Customer Support Service at IENERGIZER IT SERVICES PRIVATE LIMITEDAssistant Executive Customer Support Service at IENERGIZER IT SERVICES PRIVATE LIMITED