CLIMS
Tarun Arora
Allied Health Professional
Bengaluru
Summary
Knowledgeable and dedicated customer service professional with extensive experience in healthcare industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Customer Success Associate
Tricog Health India Pvt Ltd
Bengaluru , India
10.2022 - Current
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Handled customer inquiries and suggestions courteously and professionally.
- Cross-trained and backed up other customer service managers.
Order Punching Associate
Phable Care
Bengaluru , India
07.2021 - 02.2022
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained relationships with customers to maximize sales opportunities.
- Worked varied hours to meet seasonal and business needs.
- Identified customer needs and wants to enhance customer experiences and boost sales.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
Education
Master Of Business Administration - Healthcare Management
08.2019 - 07.2021
- Awarded IDFC First Bank MBA Scholarship 2019-21 of 2 lakhs Rupees towards tution fees.
BSc - Medical Laboratory Technology
08.2016 - 07.2019
- Student Member of American Society of Clinical Pathology, Society of Hospital Medicine, Society of Rural Physicians of Canada etc. and many healthcare related professional groups.
Skills
Medical terminology knowledge
Software
Lead Squared
Timeline
Customer Success Associate - Tricog Health India Pvt Ltd
10.2022 - Current
Order Punching Associate - Phable Care
07.2021 - 02.2022
Chitkara Business School - Master Of Business Administration, Healthcare Management
08.2019 - 07.2021
Chitkara School of Health Sciences - BSc , Medical Laboratory Technology
08.2016 - 07.2019
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