TARUN CHAUHAN

Leading a small team to ensure process compliance and.

Operational efficiency.

• Providing support for recruitment processes by shortlisting resumes, coordinating with interview panels, and assisting candidates with job application issues on the company portal.
• Managing end-to-end HR operations, including employee data management, onboarding, and offboarding processes.
• Handling queries related to employment documentation, such as employment letters, visa letters (including Schengen visa), and employment verification.
• Updating employee records in HR systems, including time-off management and organizational chart corrections.
• Resolving payroll-related queries, tax concerns, and insurance-related issues by coordinating with internal stakeholders.
• Facilitating contract renewal and extension processes for NPW (Non-Permanent Workers), ensuring adherence to company policies.
• Diagnosing and resolving login issues on the MyHR platform, including new user onboarding and access-related concerns.
• Assisting employees in completing mandatory training programs by providing guidance and timely follow-ups.

• Handled 3rd-party (3P) collections portfolio focusing on achieving monthly financial recovery targets.
• Managed client relationships ensuring adherence to compliance and quality standards.
• Conducted analysis of collection trends and prepared performance reports.
• Collaborated with senior managers to design process improvement strategies.

• Handled inbound/outbound calls, emails, and chat support for Pearson VUE candidates regarding exam scheduling and test center queries.
• Provided accurate information and resolved customer issues promptly while maintaining high service quality and compliance with Pearson VUE's policies.