Tarun Sarat
Thiruvananthapuram
Summary
Results-driven professional known for high productivity and efficient task completion. Skilled in strategic planning, team leadership, and customer relationship management, problem-solving, communication, and adaptability, ensuring seamless operations and client satisfaction. Committed to improving service delivery through innovative solutions and effective team management and focused on continuous learning and innovation.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Area Service Manager
AO SMITH CORPORATION
BANGALORE
10.2024 - Current
- Collaborated with sales teams to address customer service inquiries effectively.
- Analyzed data from customer surveys to identify areas for improvement in service delivery.
- Organized regular training sessions for technicians in order to keep them up-to-date with industry best practices.
- Resolved customer complaints promptly and courteously while maintaining excellent customer relations.
- Building and maintaining strong relationships with customers to foster loyalty. Promoting services, warranties, and new product offerings to customers as appropriate.
- Resolved customer inquiries and complaints requiring management-level escalation.
Education
B.Tech - Mechanical Engineering
SRM INSTITUTE OF SCIENCE AND TECHNOLOGY
CHENNAI08-2025
HIGHER SECONDARY CERTIFICATE - COMPUTER SCIENCE
ARMY PUBLIC SCHOOL
THIRUVANANTHAPURAM05-2021
High School Diploma -
ARMY PUBLIC SCHOOL
THIRUVANANTHAPURAM03-2019
Skills
- Customer service
- Data analysis
- Technical training
- Quality assurance
- Customer relationship management
- MS office
- Customer relations
- Staff management
Affiliations
- Badminton - district tournament achievements, professional matches
- Drums - performed in school and college orchestras and in various arts competitions
Languages
Malayalam
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Tamil
Intermediate (B1)
B1
Certification
- 3D printing hardware - EMSNK4GJS5W6
- Image and Video Processing - UY7K8LMQQV45
- UI/UX – Cochin University of Science and Technology
- Crash course on Python - D8DRURN72WPK
- Introduction to abrasive machining and finishing process - SRM Institute of Science and Technology
PROJECTS
- Development of a virtual snap gauge and plotting an attribute control chart - Major Project, SRM Institute of Science and Technology
- Thermal and energy performance of bamboo wall structures - Minor project, SRM Institute of Science and Technology
Timeline
Area Service Manager
AO SMITH CORPORATION
10.2024 - Current
B.Tech - Mechanical Engineering
SRM INSTITUTE OF SCIENCE AND TECHNOLOGY
HIGHER SECONDARY CERTIFICATE - COMPUTER SCIENCE
ARMY PUBLIC SCHOOL
High School Diploma -
ARMY PUBLIC SCHOOL
Similar Profiles
Aaqib HussainAaqib Hussain
Assistant Manager at AO SMITH CORPORATIONAssistant Manager at AO SMITH CORPORATION
Adam RutherfordAdam Rutherford
Production Line Worker at AO Smith Water HeatersProduction Line Worker at AO Smith Water Heaters
Lisa HicksLisa Hicks
Assembler at AO Smith Quality Water HeatersAssembler at AO Smith Quality Water Heaters
POOJA KRISHNAPOOJA KRISHNA
College Intern at Kerala State Electricity Board LimitedCollege Intern at Kerala State Electricity Board Limited
Remya SRemya S
Accountant at Automation Asia AssociatesAccountant at Automation Asia Associates