Tarun Sarat
Thiruvananthapuram
Summary
Results-driven professional known for high productivity and efficient task completion. Skilled in strategic planning, team leadership, and customer relationship management, problem-solving, communication, and adaptability, ensuring seamless operations and client satisfaction. Committed to improving service delivery through innovative solutions and effective team management and focused on continuous learning and innovation.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Area Service Manager
AO SMITH CORPORATION
BANGALORE
10.2024 - Current
- Collaborated with sales teams to address customer service inquiries effectively.
- Analyzed data from customer surveys to identify areas for improvement in service delivery.
- Organized regular training sessions for technicians in order to keep them up-to-date with industry best practices.
- Resolved customer complaints promptly and courteously while maintaining excellent customer relations.
- Building and maintaining strong relationships with customers to foster loyalty. Promoting services, warranties, and new product offerings to customers as appropriate.
- Resolved customer inquiries and complaints requiring management-level escalation.
Education
B.Tech - Mechanical Engineering
SRM INSTITUTE OF SCIENCE AND TECHNOLOGY
CHENNAI08-2025
HIGHER SECONDARY CERTIFICATE - COMPUTER SCIENCE
ARMY PUBLIC SCHOOL
THIRUVANANTHAPURAM05-2021
High School Diploma -
ARMY PUBLIC SCHOOL
THIRUVANANTHAPURAM03-2019
Skills
- Customer service
- Data analysis
- Technical training
- Quality assurance
- Customer relationship management
- MS office
- Customer relations
- Staff management
Affiliations
- Badminton - district tournament achievements, professional matches
- Drums - performed in school and college orchestras and in various arts competitions
Languages
Malayalam
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Tamil
Intermediate (B1)
B1
Certification
- 3D printing hardware - EMSNK4GJS5W6
- Image and Video Processing - UY7K8LMQQV45
- UI/UX – Cochin University of Science and Technology
- Crash course on Python - D8DRURN72WPK
- Introduction to abrasive machining and finishing process - SRM Institute of Science and Technology
PROJECTS
- Development of a virtual snap gauge and plotting an attribute control chart - Major Project, SRM Institute of Science and Technology
- Thermal and energy performance of bamboo wall structures - Minor project, SRM Institute of Science and Technology
Timeline
Area Service Manager
AO SMITH CORPORATION
10.2024 - Current
B.Tech - Mechanical Engineering
SRM INSTITUTE OF SCIENCE AND TECHNOLOGY
HIGHER SECONDARY CERTIFICATE - COMPUTER SCIENCE
ARMY PUBLIC SCHOOL
High School Diploma -
ARMY PUBLIC SCHOOL