Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Certification
PROJECTS
Timeline
Generic

Tarun Sarat

Thiruvananthapuram

Summary

Results-driven professional known for high productivity and efficient task completion. Skilled in strategic planning, team leadership, and customer relationship management, problem-solving, communication, and adaptability, ensuring seamless operations and client satisfaction. Committed to improving service delivery through innovative solutions and effective team management and focused on continuous learning and innovation.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Area Service Manager

AO SMITH CORPORATION
BANGALORE
10.2024 - Current
  • Collaborated with sales teams to address customer service inquiries effectively.
  • Analyzed data from customer surveys to identify areas for improvement in service delivery.
  • Organized regular training sessions for technicians in order to keep them up-to-date with industry best practices.
  • Resolved customer complaints promptly and courteously while maintaining excellent customer relations.
  • Building and maintaining strong relationships with customers to foster loyalty. Promoting services, warranties, and new product offerings to customers as appropriate.
  • Resolved customer inquiries and complaints requiring management-level escalation.

Education

B.Tech - Mechanical Engineering

SRM INSTITUTE OF SCIENCE AND TECHNOLOGY
CHENNAI
08-2025

HIGHER SECONDARY CERTIFICATE - COMPUTER SCIENCE

ARMY PUBLIC SCHOOL
THIRUVANANTHAPURAM
05-2021

High School Diploma -

ARMY PUBLIC SCHOOL
THIRUVANANTHAPURAM
03-2019

Skills

  • Customer service
  • Data analysis
  • Technical training
  • Quality assurance
  • Customer relationship management
  • MS office
  • Customer relations
  • Staff management

Affiliations

  • Badminton - district tournament achievements, professional matches
  • Drums - performed in school and college orchestras and in various arts competitions

Languages

Malayalam
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Tamil
Intermediate (B1)
B1

Certification

  • 3D printing hardware - EMSNK4GJS5W6
  • Image and Video Processing - UY7K8LMQQV45
  • UI/UX – Cochin University of Science and Technology
  • Crash course on Python - D8DRURN72WPK
  • Introduction to abrasive machining and finishing process - SRM Institute of Science and Technology

PROJECTS

  • Development of a virtual snap gauge and plotting an attribute control chart - Major Project, SRM Institute of Science and Technology
  • Thermal and energy performance of bamboo wall structures - Minor project, SRM Institute of Science and Technology

Timeline

Area Service Manager

AO SMITH CORPORATION
10.2024 - Current

B.Tech - Mechanical Engineering

SRM INSTITUTE OF SCIENCE AND TECHNOLOGY

HIGHER SECONDARY CERTIFICATE - COMPUTER SCIENCE

ARMY PUBLIC SCHOOL

High School Diploma -

ARMY PUBLIC SCHOOL
Tarun Sarat