Tarun Shrivastava
Pune
Summary
Experienced in setting, monitoring and managing strategic and tactical business plans focused on enabling sustained growth, improving operations and maximizing profits. Big-picture thinker with a good eye for overhauling processes and program operations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Branch Business Head - Affluent
Indusind Bank Ltd.
07.2022 - Current
- Developed and implemented successful strategies to increase market share and profitability of the branch
- Managed a team of 15 staff and ensured the branch achieved its goals and objectives
- Analyzed market trends and identified new opportunities for growth
- Developed and executed marketing campaigns to increase customer base
- Ensured branch operations ran smoothly and efficiently
- Monitored financial performance and developed strategies to improve profitability.
Branch Relationship Head - Affluent
Axis Bank Ltd.
04.2021 - 06.2022
- Developed and implemented strategies to increase customer loyalty and sales
- Enhanced customer service standards and increased customer satisfaction
- Developed and maintained positive relationships with clients and colleagues
- Conducted regular performance reviews of branch staff
- Analyzed market trends and identified opportunities for growth.
- Worked well in a team setting, providing support and guidance.
Branch Manager - Affluent
ICICI Bank Ltd
11.2016 - 04.2021
- Managed a staff of 14+ employees in providing quality customer service to clients
- Developed and implemented strategies to increase customer satisfaction and increase branch profitability
- Analyzed customer data to identify potential opportunities for growth
- Developed and maintained relationships with key business partners
- Utilized the branch's resources to maximize sales and minimize operational costs
- Trained and developed staff to ensure quality customer service was maintained
- Resolved customer complaints in a timely and efficient manner.
Customer Service Officer - Retail Banking
Axis Bank Ltd.
05.2014 - 11.2016
- Proven track record of success in providing exceptional customer service and resolving customer complaints
- Developed and implemented customer service policies and procedures to ensure customer satisfaction
- Established key performance indicators and monitored performance of customer service team to ensure high quality customer service
- Coordinated with other departments to ensure customer requests are addressed in a timely manner
- Developed customer loyalty programs and promotions to drive customer engagement and retention.
Education
Marketing -
Balaji Institute of Management & HRD
Pune, Maharashtra05.2014
Marketing -
Institute of Allied science & computer Application
Gwalior, Madhya Pradesh06.2011
Skills
- Client Relationships Management
- Sales Forecasting
- Business Development
- Profit Improvement
- Business Planning
- Financial Management
- Team Building
- Data Analysis
- Stakeholder Engagement
- Cost Control
- Revenue Forecasting
- Negotiation and Conflict Resolution
- Team Leadership
Certification
- NISM License - 2023-2025
- IRDA License - 2023 - 2025
Timeline
Branch Business Head - Affluent
Indusind Bank Ltd.
07.2022 - Current
Branch Relationship Head - Affluent
Axis Bank Ltd.
04.2021 - 06.2022
Branch Manager - Affluent
ICICI Bank Ltd
11.2016 - 04.2021
Customer Service Officer - Retail Banking
Axis Bank Ltd.
05.2014 - 11.2016
Marketing -
Balaji Institute of Management & HRD
Marketing -
Institute of Allied science & computer Application
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