Talented Sales & Marketing Professional with 6+ years of experience in Monitoring, Coordination and Client Servicing.
An enterprising professional with excellent people and communication skills.
Proficient in delivering results as per business and functional requirements.
Ability to interact with team members and customers in accordance with core organizational objectives under tremendous work pressure.
In-depth knowledge of marketing needs and strategies.
Proven ability of delivering value-added customer service and achieving customer delight by providing customized products as per requirements.
Extensive experience in handling day to day administration functions, purchasing materials, & conducting surveys to purchase from new markets.
Deft in imparting training in order to enhance efficiency & skills.
Self-motivated and willing to learn new skills.
Seeking a challenging position in Sales & Marketing where I can execute organizational vision and strategies by utilizing my experience and professional skills.
Overview
17
17
years of professional experience
Work History
Showroom Manager
SAMSONITE LUGGAGE
6 2007 - 7 2010
Effectively handled the entire showroom operations
Conducted competitor analysis by keeping abreast of market trends
Pro-actively planned and executed promotional activities
Monitored inventory control, thereby ensuring ready availability of the stock as per the market demand and implement effective logistic strategies
Generated sales planning and stock requirement forecasts for the region
Accountable for merchandising and account handling.
Showroom Sales Manager
SKECHERS Retail
09.2021 - 04.2023
Improved customer satisfaction ratings by addressing concerns promptly and providing exceptional service.
Enhanced brand visibility within the local market through targeted advertising campaigns and community outreach initiatives.
Streamlined order processing systems to expedite delivery times, reduce errors, and enhance overall customer satisfaction levels.
Managed showroom inventory, ensuring optimal product availability and attractive displays for customers.
Cluster Manager
Maruti (Sky Automobiles Talibandha)
08.2020 - 08.2021
Developed efficient operational processes to optimize resources and improve overall cluster performance.
Achieved higher team performance by implementing effective coaching and mentoring strategies for cluster staff.
Trained facility managers on company policy and procedure for similar performance throughout cluster.
Sales Team Leader
HYUNDAI (Jaika Automobiles Pvt. Ltd)
6 2012 - 09.2017
Supervising sales team to render and achieve quality services by providing first line customer support by answering queries & resolving their issues
Overseeing that all the requirements of the clients are met on time and high quality services are provided to attain customer satisfaction
Assisting senior executives to provide end-to-end process details by coordinating with cross-functional teams
Participating in weekly status and review meetings with other executives
Understanding automobiles by studying characteristics, capabilities, and features; comparing and contrasting competitive models; inspecting automobiles
Assisting buyers by understanding their requirements and interests; matching requirements and interests to various models
Visiting potential customers for new business with quotations
Demonstrating automobiles by explaining characteristics, capabilities, and features; taking drives; explaining warranties and services
Negotiating price, completing sales or purchase contracts, explaining and offering warranties, services, and financing
Providing sales management information by completing reports
Updating job knowledge by participating in training and work-shops.
Store In-charge
DINSHAW'S ICE-CREAM PARLOR
04.2006 - 06.2007
Handled customer orders as per my best capabilities including recordkeeping
Accountable for managing junior employees & promoting business.
Education
BBA - Sales And Marketing Education
Alagappa University
Tamil Nadu
04.2001 -
Skills
Corporate Relations
Sales Services & Operations
Client Services
Record Handling
Work Coordination
Marketing Solutions
Report Generation
Result Orientation
Product Information
Survey
Customer Focus & Satisfaction
Analysis & Problem Solving
Relevantskillsandcertification
MS Office Package
Sales Software and Tools
Windows 98/2000/XP/Vista/7
Other Internet and Mobile Applications
Participation Certificates in Base Ball National Champion Ships for 3 times
Participation Certificate in Volley Ball as a state player
Academicdetails
Pursuing M.B.A from Sikkim Manipal University
B.B.A from Alagappa University, Tamil Nadu in 2009
HSSCE from Khalsa Public School, Durg (C.G) in 2004
Personal Information
Date of Birth: 01/26/85
Marital Status: Single
Projects
Consociated with CAP Foundation as Mobilization Manager for Chhattisgarh State WDI, Supported by NMDC (National Mineral Development Corporation Ltd) SUDA, Supported by Chhattisgarh State Government Program EU, Work Force Development Institutes Supported by European Commission CAP Community Colleges, Recognized by IGNOU University
Head Retail Business Development and Projects (Associate Director) at Samsonite South Asia Pvt LtdHead Retail Business Development and Projects (Associate Director) at Samsonite South Asia Pvt Ltd