TAUSEEF HOSSAIN
Bengaluru
Summary
Results-oriented Retail Account Manager with over 10 years in e-commerce and marketplace operations. Expertise in driving revenue growth and managing vendor relationships. Skilled in implementing data-driven strategies, prospecting new accounts, and enhancing client engagement. Strong capabilities in negotiation, strategic planning, and customer service, dedicated to achieving growth while maintaining customer satisfaction.
Overview
19
19
years of professional experience
Work History
Retail Account Manager - UAE Marketplace
AMAZON
Bangalore
01.2015 - Current
- Spearheaded vendor acquisition and management for UAE/KSA marketplaces on Amazon.ae
- Managed brands contributing 31% of total category revenue
- Led portfolio management for premium brands including: Hardlines: Knipex Tools, Yu Well, Al-Arqam (18% category revenue); Consumables: Himalaya, Afnan (13% category revenue)
- Maintained 25% average monthly growth rate
- Led vendor acquisition efforts to expand marketplace partnerships. and management for UAE/KSA marketplaces on Amazon.ae
- Managed portfolio of premium brands to optimize category performance. for premium brands including: Hardlines: Knipex Tools, Yu Well, Al-Arqam (18% category revenue); Consumables: Himalaya, Afnan (13% category revenue)
- Design and execute strategic marketing and merchandising initiatives
- Conduct bi-weekly WBRs delivering performance insights and process improvements
- Develop and maintain comprehensive category-level dashboards
- Developed strong relationships with clients to understand their needs.
- Analyzed sales data to identify trends and inform account strategies.
- Created reports summarizing account performance and presented findings to senior management.
Customer Success Specialist
HSBC BANK
Kolkata
01.2008 - 01.2013
- Ranked #1 globally for 6 consecutive months in selling term life insurance to US Residents
- Multiple performance excellence awards recipient
- Provided customer support and troubleshooting to ensure successful product implementation.
- Developed and maintained strategic customer relationships
- Customized financial solutions for high-value clients
- Analyzed customer feedback to identify trends and improve service delivery.
- Maintained detailed records of customer interactions within CRM system.
Education
Master's Certification - Product Management
Duke University
01-2022
BBA - Business Management
Manipal Institute of Technology
01-2010
Skills
- Account Strategy Development
- Category Management
- Sales strategy
- Revenue Growth Planning
- Brand Development
- Vendor management
- Vendor relationships
- Account optimization
- Customer relationship management
- Metrics tracking
- Digital analytics
- Business Intelligence Tools
- Excel data analysis
- Process Optimization
- Process improvements
- Strategic Planning
- Project Management
- Team Leadership
- Negotiation skills
- Relationship management
- Relationship building
- Problem solving
- Retail Merchandising
Languages
- English, Excellent
- Hindi, Excellent
- Bengali, Fluent
- French, Basic
Professional Development
- Regular contributor to business strategy content
- Active participant in retail industry forums
- Continuous learning in e-commerce trends
Timeline
Retail Account Manager - UAE Marketplace
AMAZON
01.2015 - Current
Customer Success Specialist
HSBC BANK
01.2008 - 01.2013
Master's Certification - Product Management
Duke University
BBA - Business Management
Manipal Institute of Technology