Teena
HR Operations Specialist
New Delhi
Summary
Results-driven HR Operations Specialist with 5+ years of experience in global HR Shared Services, supporting APAC, EMEA, and US regions. Specializing in end-to-end employee lifecycle management, onboarding, and HRIS operations. Proficient in Workday, ServiceNow, Salesforce, and multiple HR platforms, with a proven track record of meeting SLAs, driving process improvements, and ensuring data accuracy and compliance with international regulations. Adept at managing high-volume operations while delivering seamless employee experience and collaborating effectively with global stakeholders.
Overview
6
6
years of professional experience
2024
2024
years of post-secondary education
3
3
Languages
Work History
HR Operations Specialist
McGraw Hill Education India Pvt Ltd
Noida, India (Remote)
11.2024 - Current
- Managed the complete employee lifecycle (hire to retire) across global regions, ensuring seamless HR service delivery.
- Handled end-to-end HR operations using ServiceNow and Workday HRIS, consistently meeting SLAs and maintaining high service quality.
- Processed employee documentation including employment, experience, relieving, promotion, invitation, and performance improvement letters with high accuracy.
- Led process improvement initiatives by creating and standardizing SOPs and Quick Reference Guides (QRGs) to enhance operational efficiency.
- Developed and published knowledge articles on internal company portals to support self-service and improve user experience.
- Collaborated with global benefits teams to resolve employee queries effectively and ensure a positive employee experience.
- Partnered with payroll teams to manage monthly inputs, including referral bonuses, anniversary payouts, and other compensation components.
- Managed invoice processing, payment tracking, and cost reallocation activities, ensuring accuracy, timely processing, and adherence to financial controls.
- Utilized tools such as Workday, ServiceNow,Oracle Saas, Smartsheet, iCIMS, SurveyMonkey, and DocuSign to streamline HR processes and operations.
HR Operations Specialist
Mthree Talent Solutions India Private Limited (FKA Wileyedge)
Noida (Remote)
09.2024 - 11.2024
- Managed the complete employee lifecycle (hire to retire), ensuring smooth HR operations and positive employee experience.
- Processed key employee documentation including employment, experience, relieving, and performance improvement letters with high accuracy.
- Maintained accurate, confidential employee records across multiple HR systems, ensuring data integrity and compliance.
- Managed employee inquiries via Salesforce ticketing system, delivering timely and professional issue resolution in line with SLAs.
- Conducted regular audits of employee data and files to ensure compliance with company policies and legal requirements.
- Collaborated with cross-functional teams to resolve HR queries and improve service delivery.
- Proficient in HR tools and platforms including IRIS Cascade, Salesforce, monday.com, Zimyo, and GreytHR.
HR Operations Specialist
Wiley APAC Services LLP
Noida
05.2023 - 08.2024
- Delivered efficient HR operational support to global clients, ensuring high-quality service and adherence to SLAs.
- Managed end-to-end employee lifecycle processes, including hiring, onboarding, relocation, and exit procedures.
- Processed key employee documentation such as employment, experience, relieving, and relocation letters with high accuracy.
- Maintained employee data and records with strict attention to confidentiality, accuracy, and data integrity.
- Supported the development and maintenance of HR systems, processes, and documentation to improve operational efficiency.
- Advised and guided employees on HR policies, procedures, and compliance requirements.
- Resolved employee queries through Workday helpdesk, ensuring timely and professional issue resolution.
- Collaborated with payroll teams to process monthly payments by managing absence logs and related inputs.
- Contributed to process improvement initiatives to enhance workflows and optimize HR operations.
- Utilized tools including Workday, Salesforce, Monday board, and Lucidchart to streamline HR processes and reporting.
Onboarding Coordinator
Bank of America
Gurgaon (Remote)
10.2021 - 05.2023
- Managed end-to-end onboarding processes for new hires, ensuring a smooth and positive employee experience.
- Acted as the first point of contact for new joiner queries, coordinating with relevant teams for timely resolution.
- Collaborated with hiring managers and HR partners to deliver a seamless onboarding experience.
- Coordinated pre-employment activities including background verification and completion of new hire documentation.
- Enabled new hires with essential resources and information to support effective integration into the organization.
- Conducted regular audits of employee files to ensure data accuracy and compliance with company policies and legal requirements.
- Leveraged tools such as Workday, Matrix, and AuthBridge to streamline onboarding operations and improve efficiency.
HRSS Consultant
Genpact India Private Limited
Gurgaon
12.2019 - 09.2021
- Managed onboarding of executive-level hires across multiple bands, including Assistant Vice President, Vice President, and Senior Vice President roles.
- Prepared and issued offer letters while overseeing end-to-end pre-employment processes such as background verification, drug testing, and documentation.
- Maintained and managed employee data across multiple HR platforms, ensuring accuracy, consistency, and confidentiality.
- Utilized systems including Oracle HRMS, Taleo, Red Carpet, FADV, Clearstar, and NMS tools to streamline onboarding workflows.
- Delivered consistent operational excellence by meeting SLA timelines and supporting management through dashboard tracking and reporting.
Education
MBA -
Indira Gandhi National Open University
DelhiBachelor of Commerce -
University of Delhi
DelhiSkills
Data management and analysis
Grievance Handling
Compliance
HRIS Management
Process Optimization
Data Reporting
Payroll processing
Benefits administration
Background checks
Project management
Education and Training
other,other
Languages
3,B1
Timeline
HR Operations Specialist
McGraw Hill Education India Pvt Ltd
11.2024 - Current
HR Operations Specialist
Mthree Talent Solutions India Private Limited (FKA Wileyedge)
09.2024 - 11.2024
HR Operations Specialist
Wiley APAC Services LLP
05.2023 - 08.2024
Onboarding Coordinator
Bank of America
10.2021 - 05.2023
HRSS Consultant
Genpact India Private Limited
12.2019 - 09.2021
Bachelor of Commerce -
University of Delhi
MBA -
Indira Gandhi National Open University