TEENA GHAMREY
Mumbai,MH
Summary
Results-driven professional with a proven track record in performance and management seeking a challenging role in a reputable organization. Experienced in organizations of varying scales, consistently delivering exceptional results and successfully overcoming operational challenges by streamlining processes. Dedicated to fostering own professional development while contributing to the growth of the company.
Overview
2025
2025
years of professional experience
5
5
years of post-secondary education
Work History
Senior Associate - Collections
JP Morgan Chase
5 2023 - Current
- Handling outbound & inbound calls with goal of collecting owed debt for Chase bank, negotiate payment arrangements for customers
- Performed wide-ranging administrative, financial and service-related functions.
Senior Associate - Operations
Tata Consultancy Services
04.2021 - 05.2023
- Handling operations for Citi Bank USA, conducting risk evaluations for stakeholders
- Collaborated with cross-functional teams to drive successful completion of complex projects within deadlines.
Senior Associate - Collections
Radius Global Solutions
08.2020 - 03.2021
- Worked with American Express payment plans, handled inbound/outbound calls
- Trained and supported new team members, maintaining culture of collaboration.
Customer Service Agent
Teleperformance
11.2019 - 07.2020
- Responsible for Barclaycard product and services upselling
- Developed rapport with customers, leading to increased trust and long-term business relationships.
Education
Bachelor’s - Mass Media
St. Andrew’s College
01.2015 - 01.2018
Higher Secondary Certificate - undefined
St. Andrew’s College
01.2013 - 01.2015
Skills
CRM system
Data processing
Operations management
Budget administration
Delegation
Collaboration
Leadership
Communication
Data Analytics
Problem-solving abilities
Teamwork and Collaboration
Timeline
Senior Associate - Operations
Tata Consultancy Services
04.2021 - 05.2023
Senior Associate - Collections
Radius Global Solutions
08.2020 - 03.2021
Customer Service Agent
Teleperformance
11.2019 - 07.2020
Bachelor’s - Mass Media
St. Andrew’s College
01.2015 - 01.2018
Higher Secondary Certificate - undefined
St. Andrew’s College
01.2013 - 01.2015
Senior Associate - Collections
JP Morgan Chase
5 2023 - Current