TEENU ANAND
Bengaluru
Summary
Motivated and dedicated professional seeking to leverage my knowledge, training, and skills to contribute effectively to organizational success. Committed to delivering quality service with a strong sense of responsibility, discipline, and time management. Focused on continuous improvement and bringing a results-driven and customer-focused approach to every task.
Overview
3
3
years of professional experience
Work History
Customer Support Officer
MPHASIS LIMITED
09.2022 - 07.2024
- Handled daily customer queries across multiple channels with accuracy and professionalism.
- Navigated various systems and tools to provide quick and effective solutions.
- Managed multiple customers at once while meeting response time and quality goals.
- Supported teammates by resolving process-related questions and troubleshooting issues.
- Maintained productivity and performance throughout shifts.
Sr. Representative, Operations
Concentrix Daksh Services India Private Limited
07.2024 - Current
- Oversaw daily operations, ensuring adherence to company policies and procedures.
- Mentored junior representatives, fostering skill development and confidence in their roles.
- Implemented process improvements that enhanced team efficiency and customer satisfaction.
- Analyzed customer feedback to drive service enhancements and improve overall experience.
Education
Bachelor of Mechanical Engineering - Mechanical Engineering
Rajarajeswari College of Engineering
Bengaluru, India04-2022
PUC / 12th - Physics, Chemistry, Math & Electronics
BEL Composite PU College
Bangalore01.2016
SSLC / 10th - Science, Social, Mathematics and Languages
MEI International School
01.2014
Skills
- Skilled in MS Office tools
- Basic software navigation skills
- Prioritization and scheduling
LANGUAGES
English: Speak, Read, Write
Kannada: Speak, Read, Write
Telugu: Speak
Hindi: Speak, Read, Write
Tamil: Speak
INTERESTS/HOBBIES
Photography, Travelling, Sports like Badminton, Cricket and Swimming, Watching well-crafted movies and series
AWARDS/HONORS/EXTRA-CURRICULAR ACTIVITIES
NCC Cadet and attended camps, Sports Participation, Participated in cultural activities like Dance and Drama, Volunteer Blood donor, Event Management
Timeline
Sr. Representative, Operations
Concentrix Daksh Services India Private Limited
07.2024 - Current
Customer Support Officer
MPHASIS LIMITED
09.2022 - 07.2024
Bachelor of Mechanical Engineering - Mechanical Engineering
Rajarajeswari College of Engineering
PUC / 12th - Physics, Chemistry, Math & Electronics
BEL Composite PU College
SSLC / 10th - Science, Social, Mathematics and Languages
MEI International School