Tejal Omkar Shinde

Dynamic Tech Lead with extensive experience at Concentrix, specializing in Microsoft System Center solutions. Proven track record in troubleshooting and optimizing SCOM, SCSM, and Orchestrator, while fostering team collaboration and delivering exceptional customer service. Skilled in Windows Server environments and passionate about mentoring others to achieve organizational goals.

• Gem award going extra mile presented by Concentrix in 2024.
• Advisor of Knowledge Gem award presented by Concentrix in 2023.
• Star Award presented by Concentrix in 2022.
• Gold Medal in South Asian Yoga Championship in Rope Yoga in 2008-09 in Thailand.
• Silver Medal in National Hockey Tournaments 2007-08.
• Winner in Mahapore Chashak of Kolhapur 2008.
• Consolation in National Yoga Competition 2014-15.
• Secured 6th place in 7th District Yoga Culture Championships 2017-18.
• Rajya Puraskar 2007
• Rashtrapati Puraskar 2011-12.
• Miss Talent award in Rotary Youth Leadership Awards(RYLA) 2012-13.
• Awardee of the ‘Krida Bhushan Puraskar’ by Women’s Foundation in 2007-08.

• English
• Hindi
• Marathi
• German

Yoga Instructor. Participated in the 21st World Scout and Guide Jamboree in London. Participated in National and International Yoga conferences held at Nashik and Bangalore.

• Technical Support Engineer, Convergys MSEPS Process, Pune, Maharashtra, 05/28/18, 01/01/20, Windows Networking, Worked in Windows Networking Team and basically look into the all Microsoft networking component tools., Working with Microsoft Customers on a daily basis on their different issues and helping them to get it resolved to their satisfaction., Working on various Microsoft OS networking component DHCP, DNS, always on VPN, SMB, smb Multichannel, Windows firewall, web proxy, customizing it as per the customers need, Working on Windows networking components like DFS direct access and helped customer to resolve the issue and provide the RCA., Configuration, Administration and Performance Troubleshooting experience on Windows 2003, Windows 2008, Windows 2012 and 2016 Servers hosted., Understanding and working experience in Routing remote access, DA configuration, NIC teaming, AD users and computers, NPS 802.1q MS server., Proactively monitoring ticket queues and work on them in accordance with adhered SLA., Deliver service and support to end-users using through calls, emails and chat sessions., Basic level of working experience in Microsoft Server Roles and Features like Active directory, Installation and the cumulative update., Basic knowledge of AD replication, Group policy, OU., Basic Knowledge in configuring Virtual Switches (Standard Switch and Distributed Switch) in Hyper-V, Coordinating with 3rd party vendor like HP, Oracle for troubleshooting hardware/Software related issues.
• System Administrator(L1), Starsun Technology Pvt. Ltd., Pune, Maharashtra, 08/01/15, 07/31/17, Provide L1 level of server support using remote monitoring tools such as N-Central for network running Windows Server 2008/12., Troubleshooting of Windows servers and Backup servers., Day to day troubleshooting of backups on tools such as Veeam, Symantec, Acronis, Macrium, Windows backup., Creating and maintaining user accounts as per Requirement., Creating and maintaining group policy as per internal customer requirement., Worked on ticketing tools such as Connectwise.

• Passport Number: Yes
• Date of Birth: 06/09/93