Tejas H M
Bangalore
Summary
Experienced professional specializing in loan settlement and documentation for Australian mortgages. Proven expertise in managing the end-to-end loan settlement process, including coordinating with financial institutions, legal representatives, and clients.Strong organizational abilities and attention to detail, with a track record of effectively managing complex mortgage settlements and documentation processes.
Proficient Quality Analyst with experience handling and resolving critical quality problems using research abilities. Strong analytical, organizational and planning abilities. Consistently works with minimum supervision.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Sr. Quality Analyst
Coforge Limited
Bangalore
11.2024 - Current
- Review and validate mortgage insurance data entered into systems.
- Cross-verify key fields such as borrower information, loan amount, property details, coverage percentage, premium amounts, and effective dates.
- Ensure data matches supporting documents
- Identify common data entry errors and their root causes.
- Participate in root cause analysis (RCA) for recurring issues and implement action plans for quality improvement.
- Identify trends and recurring issues that affect loan quality or insurance eligibility.
- Recommend and implement corrective actions to reduce repeat issues.
- Work with data entry teams to ensure understanding and correction of errors.
- Maintain detailed records of audit findings, error logs, and feedback provided.
- Identify risk areas through audit findings and recommend preventive measures.
Sr. Representative
Concentrix Daksh Services Pvt Limited
Bangalore
12.2019 - 11.2024
- Document Preparation and Management
- Client interaction
- Loan settlement process : Pre-Settlement Coordination, Settlement Preparation, Post-Settlement Tasks, Issue Resolution and Documentation & Reporting.
- Finalizing the Loan
- Pre-Settlement Preparation
- Funding process - closing and funds disbursement.
- Daily volume allocations to team
- Sending daily report's to clients
- Acted as an escalation point for complex issues requiring additional resources or expertise.
- Trained new hires on customer service processes and protocols.
Executive
Karvy Insurance Repository Company LTD
Bangalore
12.2018 - 12.2019
- ECS SI Process: Ensure the Mandates to be processed with 24 hours & same to be dispatched to banks for registration
- Quality check of the mandate's and sending the mandate's for registration
- Sending Soft copy for bank and updating the same in the registration file
- Updating of inward tracker & registration status of the mandate.
- WIP pending case to follow with users for pending & send daily MIS dump to supervisor
- Monthly Dashboard Preparation.
Associate
Exide Life Insurance Company Ltd (head office)
Bangalore
09.2017 - 11.2018
- ECS SI Process: Ensure the Mandates to be processed with 24 hours & same to be dispatched to banks for registration
- Quality check of the mandate's and sending the mandate's for registration
- Preparing the soft copy of the mandate's for vendors
- Preparing weekly MIS of new business mandates
- Preparing monthly Dashboard data
- Updating of inward tracker & registration status of the mandates
- Mandate status update inAS400.
- WIP pending case to follow with users for pending & send daily MIS dump to supervisor.
Education
B.COM -
Bangalore University
01.2017
12th -
Bangalore university
01.2014
10th -
State board
01.2012
Skills
- Internet Concepts
- MS Excel
Personal Information
- Hobbies: Watching movies, Playing carom, Playing Kabaddi, Listening music's &travelling
- Father's Name: Muniraju
- Date of Birth: 01/05/97
- Gender: Male
- Marital Status: Married
Disclaimer
I hereby declare that all the particulars stated above are true to the best of my knowledge And believes.
Languages
English
First Language
Kannada
Proficient
C2
Telugu
Proficient
C2
Hindi
Intermediate
B1
Timeline
Sr. Quality Analyst
Coforge Limited
11.2024 - Current
Sr. Representative
Concentrix Daksh Services Pvt Limited
12.2019 - 11.2024
Executive
Karvy Insurance Repository Company LTD
12.2018 - 12.2019
Associate
Exide Life Insurance Company Ltd (head office)
09.2017 - 11.2018
B.COM -
Bangalore University
12th -
Bangalore university
10th -
State board