TEJAS MARU
Mumbai
Summary
Organized professional with extensive experience in banking, customer relationship management, sales, event planning, and operations. Proficient in managing customer requirements, documentation, and information verification while collaborating with internal teams. Strong communication skills enable effective multitasking in fast-paced environments. Fluent in English, Hindi, Marathi, and Gujarati.
Overview
7
7
years of professional experience
Work History
Relationship Manager - Gold Loan
AU SMALL FINANCE BANK
Mumbai, Maharashtra
03.2026 - 08.2026
- Oversaw customer requirements throughout gold loan process, ensuring clarity and compliance.
- Collaborated with internal teams to facilitate timely processing of gold loan applications.
- Maintained professional relationships with customers and internal stakeholders.
- Communicated process requirements and updates clearly to customers and internal teams.
- Resolved customer-related issues by coordinating effectively with relevant teams.
- Managed various customer requests efficiently while maintaining accuracy and attention to detail.
- Collected and verified customer information and required documentation.
- Followed up on pending requirements and customer cases.
Gold Loan Counsellor
ICICI BANK
Mumbai, Maharashtra
02.2023 - 08.2023
- Assisted customers with documentation, eligibility requirements, and application procedures.
- Managed customer enquiries, collecting essential information to facilitate loan processing.
- Verified customer information and ensured required documents were collected accurately.
- Coordinated with branch and processing teams to ensure timely and efficient application completion.
- Followed up on pending cases and communicated updates to customers.
- Resolved customer issues, escalating complex matters to ensure swift resolution.
- Handled multiple customer interactions in a busy branch environment. in a fast-paced branch environment.
- Maintained accurate customer information and documentation.
Assistant Event Planner
PULSE SPORTS EVENTS ENTERTAINMENT
Mumbai, Maharashtra
01.2020 - 01.2022
- Supported event preparation, logistics, scheduling, and on-ground execution.
- Collaborated with team members, vendors, and stakeholders to align event objectives and logistics.
- Facilitated planning and coordination of sports and entertainment events to ensure seamless execution.
- Assisted in managing event requirements and timelines.
- Supported on-ground operations and helped resolve event-related issues.
- Developed strong organisational skills through comprehensive event management activities.
Education
Bachelor of Arts - Multimedia & Mass Communication
University of Mumbai
01-2025
Skills
- Data Management
- Process Coordination
- Customer Relations
- Problem Solving
- Time Management
- Communication
Timeline
Relationship Manager - Gold Loan
AU SMALL FINANCE BANK
03.2026 - 08.2026
Gold Loan Counsellor
ICICI BANK
02.2023 - 08.2023
Assistant Event Planner
PULSE SPORTS EVENTS ENTERTAINMENT
01.2020 - 01.2022
Bachelor of Arts - Multimedia & Mass Communication
University of Mumbai