Tejas Patel

Pune

Summary

Results-driven Technology Leader with 14 years of experience in cloud-based, data-intensive platforms for global banking. Led agile engineering teams, integrated DevOps and SRE practices, and ensured production quality for critical systems. Expertise in operational resilience and fostering stakeholder collaboration.

Overview

years of professional experience

Certification

Work History

Associate Director

HSBC

08.2019 - Current

Accountable for end-to-end delivery and operational stability across multiple agile engineering pods supporting cloud-based banking platforms, maintaining 99.95%+ availability.
Led cross-functional engineering, SRE, and operations teams, aligning delivery with business priorities, regulatory expectations, and customer impact while optimizing run-the-bank costs.
Owned the application lifecycle on Google Cloud Platform, driving architecture, CI/CD, and production support decisions that delivered 20% cloud cost reduction through automation and right-sizing.
Directed real-time and batch data platforms using BigQuery, Python, Airflow, and Cloud Composer, improving data availability and reducing latency by 35%, while optimizing query and storage efficiency.
Embedded DevOps, SRE, and GenAI-enabled operational capabilities, reducing incidents by 40%, improving support efficiency, and strengthening audit-ready change and release governance.

Officer

citi

03.2017 - 08.2019

Owned production stability and incident management for FXLM applications, leading cross-functional response across business, engineering, and infrastructure teams to minimize customer and revenue impact, achieving 99.9%+ uptime.
Provided L1/L2 support governance and escalation oversight, driving rapid issue resolution and reducing mean time to recovery (MTTR) by 30%
Led release readiness, deployment execution, and risk reviews, partnering with product and engineering teams to ensure controlled, disruption-free releases.
Contributed to Disaster Recovery testing and resilience validation, supporting 5 DR exercises annually and meeting RTO/RPO targets for business-critical services.

Senior analyst

deutsche bank

01.2015 - 03.2017

Owned L1/L2 production support and operational stability for the GRCM application, supporting Deutsche Bank Research’s analytical data repository.
Delivered business-critical data insights using advanced SQL querying and analysis, reducing turnaround time by 25% and improving responsiveness to stakeholder requests.
Led Incident, Problem, and Change Management and authored standardized runbooks and Confluence documentation, while automating repetitive support tasks to reduce MTTR and save 40 hours/month.

Software engineer

tech mahindra

03.2012 - 11.2014

Owned service fulfilment workflows, orchestrating communication provider orders across multiple downstream systems to ensure accurate, end-to-end service delivery.
Delivered 100% SLA adherence by resolving service requests and bridge cases through Clarify, meeting strict operational timelines.
Performed root-cause analysis and defect management, raising problem records and clearing billing exceptions to restore service accuracy and revenue integrity.

Education

B.E. - Electronics & Communication

Gujarat University

01.2011

Skills

Cloud Platform: Google Cloud Platform (GCP)
Data Engineering: BigQuery, Cloud Composer (Airflow), Dataflow, Pub/Sub
Programming: Python, SQL, Shell scripting
DevOps: Git, Jenkins, Terraform
Containers & Platform: Docker, Kubernetes (GKE)
Data warehousing

SRE operations
Workflow: Airflow, Control-M
Databases: BigQuery, Oracle
Security & Governance: IAM, change management, audit controls
Delivery & Tools: Agile delivery, JIRA, Confluence