Tejashwini S
Subject Matter Expert (SME)
Bengaluru
Summary
Detail-oriented and results-driven professional with 6+ years of experience in healthcare operations, fraud investigation, and customer service. Proven expertise in medical scribing, process improvement, training, and quality assurance. Recognized for consistently delivering 98%+ accuracy, reducing documentation errors, and driving client satisfaction. Adept at mentoring teams, handling escalations, and implementing SOPs to enhance efficiency. Seeking to contribute analytical, problem-solving, and leadership skills to a growth-oriented organization.
Overview
7
7
years of professional experience
Work History
Subject Matter Expert (Medical Scribing)
Cognizant
11.2023 - 04.2025
- Led medical scribing operations for US healthcare clients, ensuring HIPAA compliance and 98%+ documentation accuracy.
- Trained and mentored new hires, reducing errors and improving turnaround time.
- Developed SOPs, training modules, and refresher programs to boost team knowledge retention.
- Acted as escalation point for complex medical documentation issues, ensuring timely resolution.
- Collaborated with Quality Analysts and Team Leads to drive process improvements and sustain client satisfaction.
Fraud Specialist – Claims Processing
JP Morgan Chase & Co
04.2021 - 12.2021
- Investigated and resolved fraud claims with a focus on customer empathy and conflict resolution.
- Conducted detailed research and analysis to identify fraudulent activities.
- Delivered clear verbal and written communication to customers, ensuring transparency.
- Balanced regulatory compliance with efficient decision-making for customer outcomes.
- Recognized for accuracy, attention to detail, and independent judgment in handling sensitive cases.
Senior Customer Service Executive (Operations Group)
Concentrix Pvt. Ltd.
08.2018 - 03.2021
- Delivered high-quality customer service aligned with contractual KPIs.
- Clarified customer needs, applied problem-solving tools, and provided effective resolutions.
- Maintained accurate documentation and account tracking in CRM systems.
- Contributed to customer satisfaction improvement initiatives and business performance goals.
- Awarded Top Performer for exceptional customer experience and consistently low AHT.
Education
B.Com -
Maharani Lakshmi Ammani College
01.2018
PUC Commerce - undefined
Maharani Lakshmi Ammani College
01.2015
SSLC - undefined
Gulabi Girls High School
01.2013
Skills
MS Office (Word, PowerPoint, Advanced Excel), Tally
Awards
Top Performer – Concentrix (Best Customer Experience), Multiple Rewards & Recognition for process excellence, Voice-over contributor for VBL project, Recognized for high quality scores and low AHT
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Subject Matter Expert (Medical Scribing)
Cognizant
11.2023 - 04.2025
Fraud Specialist – Claims Processing
JP Morgan Chase & Co
04.2021 - 12.2021
Senior Customer Service Executive (Operations Group)
Concentrix Pvt. Ltd.
08.2018 - 03.2021
PUC Commerce - undefined
Maharani Lakshmi Ammani College
SSLC - undefined
Gulabi Girls High School
B.Com -
Maharani Lakshmi Ammani College
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