TEJA SURYA RAVURI
Summary
Results-driven Technical Analyst with expertise in ServiceNow platform development, automation, and integration. Proficient in ITSM, ITOM, HRSD, and CSM modules, with a strong background in scripting, UI customization, and workflow automation. Skilled in JavaScript, REST/SOAP APIs, and ServiceNow best practices, ensuring seamless system performance and user experience. Experienced in CMDB management, cloud computing (AWS), and network troubleshooting, contributing to system efficiency and security. Adept at designing scalable ServiceNow solutions, integrating third-party applications, and optimizing IT service processes. Passionate about delivering innovative IT solutions, enhancing automation, and driving digital transformation through ServiceNow platform capabilities.
Offering solid foundation in software development and keen interest in ServiceNow platform. Brings aptitude for learning new technologies and problem-solving, with focus on JavaScript and web technologies. Ready to use and develop these skills in ServiceNow Developer role.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Technical Analyst
Hexaware Technologies
12.2024 - Current
- Lead the design and architecture of ServiceNow solutions to meet business requirements
- Develop and customize ServiceNow applications, modules, and workflows
- Integrate ServiceNow with other enterprise systems and third-party applications
- Configure ServiceNow modules, including ITSM, ITOM (Discovery & Mapping, Data Governance, CMDB Management), HRSD, and CSM
- Write and maintain complex client scripts, business rules, UI policies, and other custom scripts
- Perform thorough testing and debugging of ServiceNow applications to ensure quality and functionality
- Create and maintain comprehensive technical documentation for developed applications and processes
- Work closely with cross-functional teams, including IT, business analysts, and project managers, to deliver robust solutions
- Provide advanced support and maintenance for ServiceNow applications, including troubleshooting and resolving complex issues
Technical Support Executive
DigitalTrack Solutions Pvt Ltd
07.2022 - 12.2024
- Designed and implemented ServiceNow automation workflows, reducing manual effort by 40%
- Developed and customized Service Catalog items, UI Pages, and UI Macros to improve user experience
- Created and managed Business Rules, Client Scripts, and UI Policies for seamless ITSM workflows
- Integrated external systems using REST and SOAP APIs, enhancing ServiceNow functionality
- Managed CMDB and Asset Management, ensuring accurate configuration data and dependencies
- Developed and maintained custom ServiceNow applications for IT service automation
- Designed an API-based integration with third-party monitoring tools (PRTG, Site24x7) for real-time alerts
Education
B.Tech - Computer Science
Audisankara College of Engineering and Technology
Skills
- ITSM
- ITOM
- HRSD
- CSM
- CMDB
- CSDM Data Foundation
- Dashboards and Report development
- JavaScript
- Python
- HTML
- CSS
- REST/SOAP APIs
- AWS (EC2, S3, IAM, Cloud Watch, RDS)
- Site24x7
- Nagios
Certification
- ServiceNow Certified System Administrator (CSA), Planned/In Progress
- AWS Cloud Practitioner, Completed
Timeline
Technical Analyst
Hexaware Technologies
12.2024 - Current
Technical Support Executive
DigitalTrack Solutions Pvt Ltd
07.2022 - 12.2024
B.Tech - Computer Science
Audisankara College of Engineering and Technology
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