Tejasvini A

• Spearheaded content strategy and information architecture, optimizing Confluence for scalable knowledge management.
• Administered Confluence, resolving technical issues and ensuring seamless access control, permissions, and integrations.
• Conducted content audits and gap analysis, enhancing documentation consistency and usability.
• Designed and implemented standardized onboarding frameworks, expediting knowledge transfer for new hires.
• Led a team of writers, aligning documentation goals with Agile/SAFe frameworks and tracking performance through KPIs.

Tools: Atlassian Confluence, Jira

• Authored DITA/XML-based content and documentation stories.
• Worked in SAFe & Agile environments, collaborating with multiple scrum teams.
• Updated product documentation on Blue Yonder’s doc platform for new and existing features.
• Developed Installation Guides, Deployment Guides, API References, Release Notes, and Configuration Guides.
• Conducted editorial reviews and peer One-Time Reviews to maintain documentation quality.
• Managed multiple patches and repositories in Stash, ensuring version control.
• Contributed as a team player in supporting the SCPO suite of products.

Tools: Madcap Flare, Confluence, Jira, Stash, Sourcetree, Git

• Migrated legacy HTML user manuals to Confluence, enhancing accessibility.
• Restructured user guides for improved usability and navigation.
• Documented new features and enhancements in an Agile environment.
• Collaborated with the Atlassian team to refine Confluence UI/UX.
• Reviewed, edited, and optimized product documentation for clarity.
• Developed documentation plans, conducted reviews, and estimated efforts.
• Addressed customer feedback and wiki space comments for continuous improvement.

Tools: Atlassian Confluence

• Authored and updated DITA/XML-based documentation in an Agile/SAFe environment.
• Collaborated with scrum teams to track and document engineering changes.
• Migrated legacy content from Author-It to Confluence, optimizing structure and usability.
• Installed and navigated products to improve installation and upgrade guides.
• Reviewed and refined UI text, error messages, and procedural documentation.
• Created visual aids and workflow diagrams for complex functionalities.
• Developed documentation plans, conducted reviews, and estimated effort.
• Managed customer feedback on DocOps, ensuring response within 48-hour SLAs.
• Ensured documentation remained synchronized with sprint cycles and engineering updates.

Tools: Author-It, Atlassian Confluence, Active Presenter.

• Authored documentation tasks for development stories and case studies.
• Reviewed Design & Functional Specification (DFS) documents for accuracy.
• Collaborated with Development & QA teams to ensure technical clarity.
• Installed applications to document workflows and functionalities.
• Created and edited business documents, user guides, and marketing content.
• Developed documentation plans, estimated effort, and conducted reviews.
• Assisted in marketing proposals, website content, and design.
• Develop content for Press releases, blogs and Advertising articles
• Tools Used: Microsoft Word

• Developed and maintained end-user documentation, adhering to style guides.
• Analyzed Design & Functional Specs (DFS) for accurate content creation.
• Collaborated with Development & QA to enhance technical accuracy.
• Installed applications to document workflows, troubleshooting, and UI interactions.
• Conducted reviews, identified gaps, and integrated SME feedback.
• Created documentation plans, workflows (MS Visio), and effort estimates.
• Authored user guides, PDFs, CHMs, and published in TFS.

Tools: Adobe FrameMaker (7.2, 9), Microsoft Word, Snipping Tool.