Tejaswini B Deshpande
Bengaluru
Summary
Organized and dependable candidate, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and motivated professional with several years of experience and record of team success. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
3
3
Languages
20
20
years of professional experience
Work History
Manager UX Documentation
Greenway Health India Pvt ltd
Bengaluru
05.2022 - 09.2026
- Led and managed a team of technical writers responsible for creating and maintaining product documentation and learning content.
- Authored, reviewed, edited, and approved technical content to ensure accuracy, clarity, consistency, and adherence to organizational standards.
- Managed the end-to-end documentation lifecycle, from content planning and authoring through review, publication, and maintenance.
- Collaborated with cross-functional teams, including Product Management, Engineering, Quality Assurance, Customer Support, and Training, to gather and validate technical information.
- Participated in performance appraisals, providing structured feedback on team members' performance, strengths, development areas, and career growth.
- Participated in annual compensation reviews, contributing performance-based assessments and recommendations for team members.
- Provided demonstrations of documentation workflows, processes, and best practices to Product Managers and other key stakeholders.
- Supported continuous improvement of documentation processes, workflows, templates, and authoring practices.
- Reviewed and managed documentation associated with product releases, enhancements, and defect fixes.
- Managed and coordinated multiple documentation projects and deliverables simultaneously while balancing team capacity and business priorities.
- Leveraged generative AI tools, including ChatGPT and Microsoft Copilot, to improve documentation workflows, content creation, and editorial processes.
- Designed and developed custom GPT-based solutions to streamline the creation of release notes and initial content drafts, reducing manual effort and improving consistency.
- Refined and optimized AI-generated content to ensure accuracy, clarity, appropriate tone, style, and alignment with documentation standards.
- Evaluated and refined prompts and AI-assisted workflows to improve the quality and usefulness of generated documentation content.
- Explored opportunities to incorporate AI into existing documentation processes to improve efficiency, content quality, and team productivity.
Analyst II
NextGen Healthcare
Bangalore
07.2015 - 05.2022
- Ensured all requirements were accurately recorded to facilitate project progress. and defects on HP ALM Quality Center
- Analyzed specifications and user stories and reproduced use cases for understanding workflow
- Conducted interviews with Business Analysts, Product Owners, Developers, and QA Analysts to build quality end-user content
- Tracked requirements generated for upcoming release
- Identified documentation needs for new requirements and incorporated them into respective guides
- Addressed and corrected defects to enhance quality of documentation and hot fixes impacting documentation.
- Documented over 200 Quick Reference Guides (QRGs)
- Wrote release notes for internal and client-facing documentation
- Peer-reviewed documents and fixed editorial review documents
- Published release-ready documents and release notes.
- Created plans and communicated deadlines to ensure projects were completed on time.
Technical Writer
Trigent Software Ltd
Bangalore
10.2013 - 05.2015
- Created new documentation to aid software usage
- Accessed mortgage software to build quality content
- Standardized over 100 legacy documents to adhere to latest template
- Wrote and reviewed release notes
- Developed team communications and information for meetings
Systems Engineer
Tata Consultancy Services
Bangalore
03.2011 - 11.2011
- Planned, organized, and interpreted specifications of documentation
- Maintained existing documents, records, and reports
- Cleared backlogs of peers during tight deadlines
- Created and published documents for new procedures
- Conducted active peer review process
Specialist, Technical Writer
Fidelity Investments
Bangalore
08.2007 - 03.2011
- Edited and rewrote online procedures for processes
- Created and published documents for new procedures
- Interacted with respective domain experts to exchange review feedbacks for document enhancement
- Created User Guides for company's intranet sites
- Built simulations for demonstrating usage of tools and applications
- Attended training programs to deepen professional skillset and assisted in training peers on training procedures
- Proofread documents to correct spelling, punctuation and grammar
Content Engineer
Griha Software Pvt. Ltd
Bangalore
10.2006 - 06.2007
- Created detailed report of Healthcare product list for Catalogue Management team
- Operated on search engines to procure medical products' information
- Compiled product information for catalogue department
- Employed Data Sourcing, Spend Classification and Data Enrichment methods.
- Implemented United Nations Standard Products and Services Code (UNSPSC) taxonomy for categorization of products.
Education
MBA - Human Resource Management
Sikkim Manipal University
Bengaluru, KA03-2012
Bachelor of Science - Biotechnology
Bangalore University
06-2006
Skills
- Madcap Flare
- OxyGen XML Author
- AuthorIT
- SharePoint
- Adobe FrameMaker (Structured)
- Adobe Captivate
- SnagIt
- HP Quality Center ALM
- Sourcetree
- GitHub
- Atlassian tools
- Doc-as-Code
- CI/CD
- DITA XML
- AI/ML
- Generative AI
Core Competencies
- Technical Writing
- Editing
- Proofreading
- User Experience (UX) Writing
- Team and Project Leadership
- Knowledge Management
- Content Strategy and Delivery
Languages
Kannada
Native
Native
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Timeline
Manager UX Documentation
Greenway Health India Pvt ltd
05.2022 - 09.2026
Analyst II
NextGen Healthcare
07.2015 - 05.2022
Technical Writer
Trigent Software Ltd
10.2013 - 05.2015
Systems Engineer
Tata Consultancy Services
03.2011 - 11.2011
Specialist, Technical Writer
Fidelity Investments
08.2007 - 03.2011
Content Engineer
Griha Software Pvt. Ltd
10.2006 - 06.2007
MBA - Human Resource Management
Sikkim Manipal University
Bachelor of Science - Biotechnology
Bangalore University