Tejaswini Mallesh

Key Accomplishments in the Role:

• Led a global Cloud Transformation program, reducing Data Center footprint and achieving a business value of $1.1 million
• Implemented data-driven initiatives, resulting in a 20% reduction in data errors and a streamlined application management process
• Successfully mapped applications to servers, contributing to a 15% reduction in operational costs
• Executed portfolio optimization, reducing overall IT costs by 10% through strategic value analysis and rationalization
• Achieved a 25% reduction in redundancy, leading to significant cost savings.

Key Accomplishments in the Role:

• Successfully executed a major system upgrade, resulting in a 30% reduction in system downtime and enhanced overall performance
• Achieved a 15% improvement in project delivery efficiency through the implementation of agile methodologies
• Facilitated effective communication between cross-functional teams, fostering collaboration and driving successful project outcomes.

Key Accomplishments in the Role:

• Responsible for driving integrated monitoring across SAP Business Process aiming at integrating various pieces of monitoring KPI's hence saving 8 FTEs effort
• Spearheaded a Global Analytics Project with a vision to build a autoforeacst tool to address the organization's need for full visibility and data-driven insights into the supply chain planning vertical
• Successfully handled the SID Estate portal automation project on Power BI saving manual effort(~60 man hours) to maintain the cost and SID mapping
• Contributed towards Innovation by proposing an idea of Automatic Ticket Resolution using Machine Learning to aid enhanced service operations and saving overall ticket cost.

Key Accomplishments in the Role:

• Provided personalized business consulting and overhauled services to strengthen client success
• End to End Involvement in RFP & RFQ's to provide Consulting approach, Plan, Solution, Governance, costing etc..
• Coordinated efforts of team members engaged in testing project for solution development into Managed Services delivery
• Worked on Consulting Projects for Migration, SAP, Support & Sustain, Supply Chain, Product Organization & others Performed as a consultant in areas of marketing, logistics, Manufacturing & Healthcare.

• Oversaw service delivery operations, ensuring high levels of customer satisfaction and retention
• Implemented service-level agreements (SLAs)
• Collaborated with cross-functional teams to enhance service delivery processes.

• Provided expert technical support, resolving complex issues and ensuring customer satisfaction
• Implemented process improvements, leading to a 20% reduction in support ticket resolution time
• Contributed to the development of knowledge base articles, enhancing team efficiency.