Tejaswini Mallesh

Key Accomplishments in the Role:

• Led a global Cloud Transformation program, reducing Data Center footprint and achieving a business value of $1.1 million
• Implemented data-driven initiatives, resulting in a 20% reduction in data errors and a streamlined application management process
• Successfully mapped applications to servers, contributing to a 15% reduction in operational costs
• Executed portfolio optimization, reducing overall IT costs by 10% through strategic value analysis and rationalization
• Achieved a 25% reduction in redundancy, leading to significant cost savings.

Key Accomplishments in the Role:

• Led the successful implementation of a large-scale ERP system upgrade, resulting in streamlined business processes, improved data accuracy, and a 20% increase in operational efficiency.
• Directed a cross-functional team in the migration of critical systems to the cloud, reducing infrastructure costs by 30% while enhancing scalability and security.
• Developed and executed a comprehensive IT governance framework, ensuring alignment between IT initiatives and organizational objectives, and improving decision-making processes.
• Implemented Agile project management methodologies, resulting in a 25% reduction in project delivery time and a 15% increase in team productivity.

Key Accomplishments in the Role:

• Responsible for driving integrated monitoring across SAP Business Process aiming at integrating various pieces of monitoring KPI's hence saving 8 FTEs effort
• Spearheaded a Global Analytics Project with a vision to build a Auto Forecast tool to address the organization's need for full visibility and data-driven insights into the supply chain planning vertical
• Successfully handled the SID Estate portal automation project on Power BI saving manual effort(~60 man hours) to maintain the cost and SID mapping
• Contributed towards Innovation by proposing an idea of Automatic Ticket Resolution using Machine Learning to aid enhanced service operations and saving overall ticket cost.

Key Accomplishments in the Role:

• Provided personalized business consulting and overhauled services to strengthen client success
• End to End Involvement in RFP & RFQ's to provide Consulting approach, Plan, Solution, Governance, costing etc..
• Coordinated efforts of team members engaged in testing project for solution development into Managed Services delivery
• Worked on Consulting Projects for Migration, SAP, Support & Sustain, Supply Chain, Product Organization & others Performed as a consultant in areas of marketing, logistics, Manufacturing & Healthcare.

• Successfully led and delivered multiple high-impact projects on time and within budget, resulting in increased client satisfaction and repeat business opportunities.
• Implemented Agile methodologies across project teams, resulting in a 20% increase in project efficiency and a 15% reduction in time-to-market for deliverables.
• Led a cross-functional team through a complex project integration process, resulting in seamless transition and operational continuity for the client, despite challenging timelines and dependencies.
• Achieved recognition as a top-performing project leader, receiving commendations from clients and senior management for consistently exceeding project goals and delivering exceptional results.

Service Improvement: Spearheaded initiatives to enhance service efficiency and customer satisfaction through process optimizations and client feedback integration.
Team Leadership: Directed a diverse team, setting clear objectives, and fostering a culture of collaboration and continuous improvement to enhance service delivery
Client Relationship Management: Acted as the primary point of contact for clients, ensuring prompt resolution of issues, proactive communication
Performance Monitoring: Implemented rigorous monitoring of service level agreements (SLAs) and key performance indicators (KPIs), analyzing data to drive operational improvements and meet client expectations.
Operational Resilience: Managed operational processes to ensure high availability of services, proactively identifying and mitigating risks to minimize downtime and maintain client satisfaction.

• Provided expert technical support, resolving complex issues and ensuring customer satisfaction
• Implemented process improvements, leading to a 20% reduction in support ticket resolution time
• Contributed to the development of knowledge base articles, enhancing team efficiency.