TERESA NENGHOILAM
New Delhi
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously.
Overview
6
6
years of professional experience
Work History
Process Associate
IGT Solutions Pvt Ltd
11.2021 - Current
- Resolved customer service inquiries within established time frames while maintaining a high level of quality assurance.
- Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.
- Responded to customer emails and phone calls promptly, courteously, and professionally.
- Maintained up-to-date knowledge of company products, services, policies, and procedures.
- Coordinated with third-party vendors when necessary for resolving escalated customer issues.
- Documented customer correspondence in CRM to track requests, problems, and solutions.
- Resolved issues with first call and escalated more complex issues to obtain necessary customer support.
- Performed data entry tasks to update customer records and maintain accuracy of information.
Sales Representative
ASB Telisolutions Pvt Ltd
03.2019 - 01.2020
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Generated new sales leads through cold calling and networking activities.
- Analyzed customer feedback to improve products and services.
- Provided technical support for customers using the company's products or services.
- Maintained accurate records of all sales and prospecting activities.
Education
X -
Happy Heart School
Churanchandpur, ManipurXII - Arts Stream
Sielmat Christian Higher Secondary School
Churanchandpur, Manipur Graduation - Political Science
Churanchandpur College
ManipurSkills
- Handling international clients
- US voice and chat experience
- Knowledge of MS Office
- Knowledge of Amadeus
- Knowledge of Excel
- Good communication skills
Languages
English
Advanced
C1
Hindi
Intermediate
B1
Timeline
Process Associate
IGT Solutions Pvt Ltd
11.2021 - Current
Sales Representative
ASB Telisolutions Pvt Ltd
03.2019 - 01.2020
X -
Happy Heart School
XII - Arts Stream
Sielmat Christian Higher Secondary School
Graduation - Political Science
Churanchandpur College