Teresa VL Khiangte
Aizawl
Summary
Banking professional equipped with strong background in client relationship management and financial advisory. Known for delivering customized banking solutions and cultivating enduring client relationships. Team-oriented and results-driven, ensuring adaptability to evolving client needs and organizational goals. Proficient in financial analysis and customer service excellence.
Overview
22
22
years of professional experience
1
1
Language
Work History
Government Banking Relationship Manager
ICICI Bank
06.2018 - 08.2025
- Strengthened state goverment banking relationships by proactively identifying and addressing their needs.
- Maintained a solid pipeline of prospective opportunities through diligent prospecting efforts within target markets.
- Provided expert financial advice, guiding clients towards suitable products and services based on their unique circumstances.
- Grew portfolio under management by proactively identifying potential banking opportunities and presenting them to clients as appropriate based on their objectives.
Branch Manager
HDFC Bank Ltd
02.2010 - 05.2018
- Was hired as a pool staff, acquisition of CASA / TD and Life Insurance.
- 2011-Promoted to Welcome Desk, engaging with all walk in customers. Handling queries and cross selling various banks products of Bank.
- 2012 – 2016 – Grade promotion to Manager and designation hike to PB Authorizer, taking complete control of all Banks operational areas and functions as BM Back up. Mentoring of Coex and sales staffs under the supervision of BM.
- 2017: Promoted to Branch Manager and have functioned as BM.
HR Coordinator
IBM India Pvt Limited
12.2008 - 06.2009
- HR Coordinator, Responsible for Processing and scheduling Interview for US Engineer Candidates, Data entry of candidates score from screening till on board, providing data to HR Recruiter in a timely manner as when required.
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
Sr Sales Representative
America Online
09.2007 - 06.2008
- Sr Sales representative deals with customer service and related sales. Mostly retention of customers who are in the process of cancelling their subscription to Americas Online Service.
- Increased customer satisfaction ratings by successfully resolving challenges.Identified customer needs by asking appropriate, open-ended questions.
Inbound Customer Sales and Service Caller
Convergys Pvt Limited
05.2005 - 12.2006
- Inbound Customer sales and service caller, deals with Chase Manhattan Banks Credit card application, Balance Transfers and Refinancing of Used Vehicle from General Motors, promotions.
- Achieved high-quality communication with customers, using active listening and clear verbal skills to address concerns accurately.
Sales Executive
24/7 Customer Pvt Ltd
01.2004 - 01.2005
- Worked as Sales Executive in an outbound Telecalling services to American Customers, covering wide range of Products from Insurance and credit cards.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
Education
Bachelor of Arts -
Govt Johnson College
Aizawl, Mizoram01.2004
HSSLC - undefined
Govt Higher Secondary
Aizawl, Mizoram01.1999
HSLC - undefined
St Johns Higher Secondary
Kolasib, Mizoram01.1996
Personal Profile
- Name : Teresa VL Khiangte
- Date of Birth : 25 02 1982
- Fathers Name : Peter VL Duha
- Gender : Female
- Marital Status : Single
Personal Strength
Communication skills, Fast Learner, Adaptability, Willingness to Learn, good team Player and Individual player, sales driven and self motivated.
Timeline
Government Banking Relationship Manager
ICICI Bank
06.2018 - 08.2025
Branch Manager
HDFC Bank Ltd
02.2010 - 05.2018
HR Coordinator
IBM India Pvt Limited
12.2008 - 06.2009
Sr Sales Representative
America Online
09.2007 - 06.2008
Inbound Customer Sales and Service Caller
Convergys Pvt Limited
05.2005 - 12.2006
Sales Executive
24/7 Customer Pvt Ltd
01.2004 - 01.2005
HSSLC - undefined
Govt Higher Secondary
HSLC - undefined
St Johns Higher Secondary
Bachelor of Arts -
Govt Johnson College