THAHIR HUSSEN.H
Thiruvallur
Summary
Dynamic professional with extensive experience at HDFC Bank, excelling in customer onboarding and data analysis. Proven track record in team management and performance reporting, driving process improvements that enhanced operational efficiency. Adept at conflict resolution, fostering strong customer relationships, and mentoring staff to achieve organizational goals.
Overview
8
8
years of professional experience
Work History
Deputy Manager
HDFC BANK
03.2022 - Current
- Ensured compliance with all applicable laws, regulations, industry standards.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted performance reviews for team members.
- Provided leadership during times of organizational change or crisis situations.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Managed and supervised a team of 8 relationship managers and finance professionals.
Senior Officer
IDFC First Bank
05.2019 - 08.2022
- Prepared reports detailing activities such as number of accounts opened or closed each day.
- Performed due diligence checks on high risk customers according to AML and KYC policies.
- Verified customer identity and other relevant information against applicable regulations.
- Facilitated smooth onboarding process for new customers by ensuring all necessary documents are submitted correctly.
- Resolved customer queries related to account opening in a timely manner.
- Processed new account openings, including checking for compliance with Anti-Money Laundering rules.
Business Development Executive & Customer Relationship Officer
The Catholic Syrian Bank Ltd
03.2017 - 11.2018
- Assessed customer applications and supporting documents to ensure accuracy and completeness.
- Provided support to team members whenever required.
- Attended meetings with senior management to discuss progress made towards achieving goals set out for the department.
- Advised clients on account features, benefits, fees, risks associated with different types of accounts.
- Developed strategies for improving existing account opening process.
Retail Loan Division
The Axis Bank Ltd
- Processing the file, opening the saving/loan account, Disbursal & monitoring the loan.
Education
B.com -
Jaya college of arts and science
Thruniravur01.2015
HSC -
Don Bosco Higher Secondary School
Pannur01.2012
Skills
- Customer onboarding
- Data analysis
- Performance reporting
- Team management
- Customer relationship management
- Process improvement
- Conflict resolution
- Problem solving
Father's Name
Hayath Basha.H.A
Personal Information
- Date of Birth: 11/20/95
- Gender: Male
- Nationality: Indian
- Marital Status: Single
Disclaimer
I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the aforementioned particulars.
Languages
- English
- Tamil
- Urdhu
Additional Profile - Skills
- Cross sale across the counters for all products
- Participations in the zone and regional drives
- Adept at analyzing customer needs and providing customized banking solutions
- Conducting various training programmes for new joinees & team
Profile
HDFC BANK, Unsecured loan - Deputy Manager, 1 yr 6 months, Handling product: Unsecured loan, Secured loan, cross sell products of GI, DEMAT AC, Credit card, and Liability product of CASA opening, RD and FD.
Timeline
Deputy Manager
HDFC BANK
03.2022 - Current
Senior Officer
IDFC First Bank
05.2019 - 08.2022
Business Development Executive & Customer Relationship Officer
The Catholic Syrian Bank Ltd
03.2017 - 11.2018
Retail Loan Division
The Axis Bank Ltd
B.com -
Jaya college of arts and science
HSC -
Don Bosco Higher Secondary School
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