Thamizh Mukhil Anbarasu
Chennai
Summary
Enthusiastic professional eagerly promoting team mentoring and leadership through a career spent working with all types of personalities. Looking for a Team Manager position where a skilled background and attention to detail will be highly valued.
Overview
6
6
years of professional experience
Work History
Associate Manager
Sutherland Global Limited
Chennai
05.2024 - Current
- Handling a team of 18 to 14 associates
- Monitoring customer complaints and provided timely solutions to improve customer experience with Root cause and result analysis
- Conducting regular performance reviews with direct reports
- Providing leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs
- Remaining calm and professional in stressful circumstances and effectively diffused tense situations
- Ensuring compliance with company regulations, laws, and safety standards.
Assistant Manager - Brand
BYJU'S, The Learning App
Bengaluru
06.2022 - 04.2023
- Identifying issues of Customers - B2C
- Conducting RCA to provide better resolution
- Presenting data collected from customers to enhance customer experience
- Handling data on escalation platforms.
Senior Talent Acquisition Specialist
BYJU'S, The Learning App
Bengaluru
10.2019 - 05.2022
- Hiring for User experience department requirement
- Solely responsible for Team data
- Managed lead generation from multiple platforms
- Managed reports and data on lead generation and Hiring Ratio of 25 members team
- Handling reports of Interviews and Hiring of Talent Acquisition Team of 25 members.
Product Specialist
BYJU'S, The Learning App
Bengaluru
05.2018 - 10.2019
- Direct Customer Handling
- Ensuring seamless experience of customers with Product
- Solving technical issues with product
- Experience in handling High Priority customers
- Managed over 50 customer calls per day on average.
Education
MBA - Business Data Analytics
University of Madras
Chennai07.2025
Diploma - Freelancing And Travel Journalism
London School of Journalism
London12-2024
Bachelors in Engineering - Electronics And Communications Engineering
Dhirajlal Gandhi College of Technology
SalemHigh School Diploma -
Cluny Matriculation Higher Secondary School
SalemSkills
- Team Handling
- Problem Solving
- Customer rapport
- Root Cause and Result Analysis
- Associate Training and Development
- Associate Management
- Operations Management
- Public Speaking
Languages
English
Proficient
C2
Tamil
Proficient
C2
Timeline
Associate Manager
Sutherland Global Limited
05.2024 - Current
Assistant Manager - Brand
BYJU'S, The Learning App
06.2022 - 04.2023
Senior Talent Acquisition Specialist
BYJU'S, The Learning App
10.2019 - 05.2022
Product Specialist
BYJU'S, The Learning App
05.2018 - 10.2019
MBA - Business Data Analytics
University of Madras
Diploma - Freelancing And Travel Journalism
London School of Journalism
Bachelors in Engineering - Electronics And Communications Engineering
Dhirajlal Gandhi College of Technology
High School Diploma -
Cluny Matriculation Higher Secondary School
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