Thamizh Mukhil Anbarasu
Assistant Manager , Social Media Strategy And Business Excellence - Brand
Bengaluru
Summary
To contribute to the success and long-term growth of the company by capitalizing the analysis skills and applying knowledge to ensure the timely accomplishment of all identified goals and schedules by efficient team handling capability.
Overview
5
5
years of professional experience
19
19
years of post-secondary education
1
1
Certificate
2
2
Languages
Work History
Assistant Manager - Brand
BYJU'S , The Learning App
Bengaluru
06.2022 - Current
- Identifying issues of Customers - B2C
- Conducting RCA to provide better resolution
- Presenting data collected from customers to enhance customer experience.
- Handling data on escalation platforms.
Senior Talent Acquisition Specialist
BYJU'S , The Learning App
Bengaluru
10.2019 - 05.2022
- Hiring for User experience department requirement
- Solely responsible for Team data
- Managed lead generation from multiple platforms
- Managed reports and data on lead generation and Hiring Ratio of 25 members team.
- Handling reports of Interviews and Hiring of Talent Acquisition Team of 25 members
- Training newly hired members of Talent Acquisition Team
Product Specialist
BYJU'S, The Learning App
Bengaluru
05.2018 - 10.2019
- Direct Customer Handling
- Ensuring seamless experience of customers with Product
- Solving technical issues with product
- Experience in handling High Priority customers
- Managed over 50 customer calls per day on average
- Best performer of Quarter (2019)
Education
Diploma - Freelancing And Travel Journalism
London School of Journalism
London 04.2021 - Current
Bachelors in Engineering - Electronics And Communications Engineering
Dhirajlal Gandhi College of Technology
Salem 08.2014 - 04.2018
High School Diploma -
Cluny Matriculation Higher Secondary School
Salem 04.2001 - 05.2014
Skills
Communication
RCA
Problem Solving
Analysis
Adaptability
Presentation
MS Excel
MS Powerpoint
MS Word
Certification
B2 Business Vantage (BEC Vantage)
Timeline
Assistant Manager - Brand
BYJU'S , The Learning App
06.2022 - Current
Diploma - Freelancing And Travel Journalism
London School of Journalism
04.2021 - Current
Senior Talent Acquisition Specialist
BYJU'S , The Learning App
10.2019 - 05.2022
Product Specialist
BYJU'S, The Learning App
05.2018 - 10.2019
Bachelors in Engineering - Electronics And Communications Engineering
Dhirajlal Gandhi College of Technology
08.2014 - 04.2018
High School Diploma -
Cluny Matriculation Higher Secondary School
04.2001 - 05.2014
Software Experience
- LeadSquared CRM
- SalesForce CRM
- OrderHive - Order Management
- UX-Achieve - Order Management
- Callify AI - Recruitment Lead Generation