THANUSHRAJ NAG
Bangalore
Summary
Driven professional seeking a Team Lead - Ads Specialist - Policy position. My experience in management, digital marketing, and analytics equips me to lead teams, develop effective strategies, and deliver exceptional results.
Overview
1
1
Certification
Work History
Tech Process Specialist
Google Operations Centre
2 2022 - Current
- Provided expert assistance to clients with tagging, specializing in UA and Google Ads tags for managed agencies, effectively handling over 150 accounts.
- Consistently delivered high-quality services within specified time frames, successfully transforming escalated scenarios into positive customer experiences.
- Led comprehensive training and upskilling programs, enabling team members to proficiently manage complex Google Ads and Analytics tasks.
- Honored with Touchstone and Star awards for exceptional support and prompt solution delivery to agencies.
- Championed process improvement initiatives that significantly reduced client resolution times.
- Advanced to Tech Process Specialist, overseeing projects from concept to completion and implementing process improvements that streamlined tasks for agents, enhancing overall performance.
- Collaborated closely with cross-functional teams, ensuring seamless integration of processes across departments
- Conducted regular process reviews, identifying inefficiencies and implementing improvements that led to increased productivity and cost savings
- Optimized process efficiency by identifying bottlenecks and implementing improvements in workflows
- Served as a subject matter expert for process-related inquiries, providing guidance to colleagues when needed
- Conduct weekly meetings with key stakeholders to review gold cases, identify trends, and recommend strategies for improving customer satisfaction and implementation.
Associate , POD Lead Specialist
Regalix India Pvt Ltd
6 2017 - 1 2022
- Provided exceptional customer support for small and medium-sized businesses.
- Managed teams and handled client and partner escalations effectively.
- Fostered a collaborative team environment, offering guidance and support to associates.
- Developed and maintained productive client relationships.
- Identified and resolved issues, improving operational tasks and service delivery.
- Recognized for process improvements that enhanced resolution times for clients.
Certification
Google Ads Certification
Google Analytics Certification
Foundations: Data, Data, Everywhere
Accomplishments
- Led a high-impact project, codenamed "Osprey," overseeing end-to-end responsibilities and managing a dedicated team to provide premium client support. Enhanced stakeholder management and successfully trained global MSPs, ensuring the project's success and delivering superior service quality.
- Touchstone award for helping Agency with Tagging and helping them with early solutions and analysis of data, recommendation for additional tagging.
- Process improvement projects to decrease lag time for providing resolutions to clients.
- Training and upskilling agents who had to handle complicated code types for Google Ads and Analytics and client handling situations.
Additional Information
- Strong understanding of digital marketing principles
- Experience with Google Ads, Google Analytics, and other tools.
- Excellent communication and collaboration skills, with a proven ability to build strong client relationships.
- Analytical and strategic thinker, with a focus on data-driven decision making.
- Results-oriented, with a track record of achieving and exceeding KPIs.
- Dedicated to ongoing professional development for optimal performance.
Languages
English
Bilingual or Proficient (C2)
Hindi
Intermediate (B1)
Timeline
Tech Process Specialist
Google Operations Centre
2 2022 - Current
Associate , POD Lead Specialist
Regalix India Pvt Ltd
6 2017 - 1 2022
Google Ads Certification
Google Analytics Certification
Foundations: Data, Data, Everywhere
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