Traveller
Hi, I’m
Thanushraj Nag
Tech Process Specialist
Bangalore,Karnataka
Summary
To secure the position of Account Strategist at Google, utilizing my experience in management, digital marketing, and analytics to drive business growth and client satisfaction.
Overview
6
years of professional experience
4
Certifications
Work History
Google Operations CentreBangalore
Tech Process Specialist
02.2022 - Current
Job overview
- Worked effectively in providing customer support for Small and medium scale business's.
- Team management and handling escalation of clients and partner.
- Worked well in a team setting, providing support and guidance to agents.
- Organized and detail-oriented with a strong work ethic.
- Identified issues, analyzed information and provided solutions to problems.
- Resolved problems, improved operations and provided exceptional service.
- Developed and maintained courteous and effective working relationships between client and process.
Regalix India Pvt LtdBangalore
Associate , POD Lead Specialist
06.2017 - 01.2022
Job overview
- Helped clients with tagging as an associate and learnt about UA and Google Ads tags.
- Identified issues, analyzed information and provided solutions to problems.
- Demonstrated leadership skills in managing projects from concept to completion when moved as a POD lead specialist.
- Delivered services to customer requirements within specific timeframes.
- Helped team maintain, quality scores and CSAT scores.
Skills
Google Analytics
Process improvement specialist
Written and Verbal Communication
Client handling
Escalation handling
Technical reporting
Certification
Google Ads Certification
Accomplishments
- Touchstone award for helping Agency with Tagging and helping them with early solutions and analysis of data, recommendation for additional tagging.
- Process improvement projects to decrease lag time for providing resolutions to clients.
- Training and upskilling agents who had to handle complicated code types for Google Ads and Analytics and client handling situations.
- Helped LCS Client (BMW) with Custom audience based lists for SPA based websites.
Additional Information
- Strong understanding of digital marketing principles
- Experience with Google Ads, Google Analytics, and other digital marketing tools.
- Excellent communication and collaboration skills, with a proven ability to build strong client relationships.
- Analytical and strategic thinker, with a focus on data-driven decision making.
- Results-oriented, with a track record of achieving and exceeding KPIs.
- Updating and increasing knowledge base with changes on Facebook Ads, Reddit, Quora, Bing.
- Worked with multiple NGO's to provide support for abandoned Animals and provide shelter to the homeless.
Interests
Explorer
Tech blog follower
Reference
Name Surname : Christina Chavez
Job position, Company Name : Account Strategist Manager, Agency Sales, Google Customer solutions.
Email : chavezch@google.com
Timeline
Tech Process Specialist
Google Operations Centre
02.2022 - Current
Associate , POD Lead Specialist
Regalix India Pvt Ltd
06.2017 - 01.2022