Tharun Kumar R
Salem,TN
Summary
Reliable worker with a excellent communication, time management, and computer skills. A driven and detail-oriented individual with a desire to use analytical and problem-solving skills to meet goals.
Overview
2
2
years of professional experience
Work History
PROGRAMMER ANALYST
Srinsoft Technologies
05.2022 - 03.2024
- Analyzed user work processes and systems to determine feasibility of electronic data processing applications.
- Collaborated with other teams to identify areas of improvement in existing processes or procedures.
- Deployed newly developed applications onto live server systems.
- Provided technical support to users having difficulty with installed programs.
- Resolved over 20-30 tickets per day.
- Participated in design sessions with clients to ascertain project specifications.
SUPPORT ENGINEER
Srinsoft Technologies
10.2021 - 04.2022
- Provided technical support to end users and customers, troubleshooting hardware and software issues.
- Participated in 24x7 on-call rotations providing after hours support when needed.
- Worked closely with clients to understand their needs and deliver customized solutions accordingly.
- Created detailed reports outlining status of each technical issue reported by customers.
- Communicated with clients to verify roots and causes of problems.
Skills
- Business Requirements Gathering
- SQL
- Client Meetings / Presentations
- Scrum Stand up meetings
- Analysis and Design
- Java
- OOP Concepts
- Requirements Prioritization
- Debugging
- Assisted in Architecture and Design
Languages
TAMIL
Bilingual or Proficient (C2)
ENGLISH
Advanced (C1)
TELUGU
Intermediate (B1)
Projects
REDWOOD Enterprise
(Oct 2021 - Sep 2022)
Tools used: Redwood Enterprise, Salesforce, Excel
To address errors in the transactions specified (204, 990, 214, 210), it's essential to understand the nature of the errors encountered. Implemented 24/7 monitoring and customer support for application and EDI tenants within Remedyforce (Salesforce), ensuring continuous availability and rapid resolution of incidents to maintain uninterrupted transaction processing operations.
ESTES
(Oct 2022 – Mar 2024)
Tools used: Citrix, JIRA, Salesforce, AS400 LTL Screen, Excel
As per the client's specifications, we've established the configuration for transactions 204, 990, 214, 210, and image utilizing AS400 LTL screen. Incident monitoring is facilitated through a combination of JIRA and Salesforce tools. Resolutions are promptly addressed by communicating with customers via email or phone, tailoring our approach to their specific needs.
Timeline
PROGRAMMER ANALYST
Srinsoft Technologies
05.2022 - 03.2024
SUPPORT ENGINEER
Srinsoft Technologies
10.2021 - 04.2022
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