Thejas Radhakrishnan

· Worked on managing IN FQ and IN RTS processes, utilizing SQL for efficient data retrieval and analysis, as well as Paystation for processing payment-related transactions.
· Investigate customer data to minimize eCommerce risks.
· Monitor transaction, sign-in, and address patterns to identify suspicious activity.
· Analyzed queued transactions within the Service Level Agreement to reduce potential revenue losses.
· Detect patterns of Account Takeover, identity theft, spoofing, social engineering scams, buyer-seller collusion, and other fraudulent behaviors on customer accounts, taking appropriate corrective actions.
· Perform comprehensive external research to reduce false positives.
· Adhere to standard operating procedures to achieve daily and weekly objectives.
· Innovate and refine techniques for investigating customer data.
· Ensure customer data confidentiality is consistently maintained.
· Identify and report trends in customer behavior, proposing methods for further investigation.
· Continuously meet productivity and quality performance standards.
· Make informed, independent decisions with minimal oversight while ensuring high accuracy.

• Coordinate and oversee the entire process of arranging corporate services for clients, ensuring seamless execution from the initial inquiry through to the final confirmation, including any necessary adjustments along the way.
• Ensure timely processing of client requests for reservations, confirmations, and modifications, enhancing operational efficiency and ensuring a smooth experience that aligns with client expectations.
• Provide proactive updates to clients on the status of their arrangements, confirming details, clarifying any changes, and accommodating any special requests to ensure full satisfaction.
• Address and resolve any client concerns or issues related to their arrangements promptly and professionally, maintaining a high standard of service and ensuring a positive overall experience.
• Monitor and track all corporate arrangements to ensure that all commitments and expectations are met, adjusting plans or services as needed to accommodate any last-minute changes or client requirements.
• Foster and maintain strong, long-term relationships with corporate clients, understanding their evolving needs and preferences to enhance client retention and promote repeat business.