Thejas Bangera
Senior Analyst
Bangalore
Summary
Dedicated Senior Analyst with 8 years of experience in the US insurance industry. Expertise in Microsoft Excel, PowerPoint, and Outlook, with strong capabilities in team management and process optimization. Quick learner with a proven ability to communicate effectively with clients and stakeholders, ensuring a high level of service and timely project delivery.
Overview
8
8
years of professional experience
1
1
Certification
7
7
Languages
Work History
Senior Analyst
AXA XL
12.2023 - Current
- Update and maintain new accounts within the system, ensuring accurate documentation and filing.
- Assume responsibility for picking submissions independently, completing tasks on schedule.
- Allocate work to colleagues, enhancing team efficiency and project outcomes.
Senior Analyst
Tata Consultancy Services
09.2022 - 08.2023
- Manage the addition and removal of beneficiaries and powers of attorney.
- Facilitate clear communication with clients, ensuring their needs are met promptly.
- Allocate accounts efficiently among team members, supporting operational workflow.
Senior Process Analyst
Gallagher Services Centre LLP
09.2017 - 09.2022
- Renew expired and expiring policies and certificates as per current terms.
- Issue certificates and deliver them to clients within designated timeframes.
- Update endorsements to current policies based on provided information.
- Migrate new clients into the system, ensuring all details are accurately recorded.
- Conduct quality checks on processed cases for new team members.
- Communicate with onshore teams regularly to handle escalations and queries.
- Train new joiners, providing assistance and resolving their inquiries.
- Share root cause analyses with onshore teams and end users clearly.
- Conduct quarterly application testing with IT personnel.
Education
Bachelor of Business Management -
Mangalore University
Virajpete, Kodagu04.2016
Skills
- - Proficient in Microsoft Office Suite (Excel, PowerPoint, Outlook)
- - Quick learner with strong problem-solving abilities
- - Team management and task allocation
- - Extensive knowledge of insurance processes
- - Strong communication and client management skills
Certification
- Salesforce Platform I Developer – Salesforce, 2023
Sports
Actively Participating in all Kinds of Sports Activity
Timeline
Senior Analyst
AXA XL
12.2023 - Current
Senior Analyst
Tata Consultancy Services
09.2022 - 08.2023
Senior Process Analyst
Gallagher Services Centre LLP
09.2017 - 09.2022
Bachelor of Business Management -
Mangalore University
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